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Shipping Info

Everything You Need to Know About Ordering and Shipping

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Warranty

Discover the Ins and Outs of Your E-Bike Warranty Coverage

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Return

Understanding the Implications of Our Return Policy

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Husky

Maintenance Schedule

Warranty Coverage

Warranty Region

Only applicable to United States e-bike purchases from https://puckipuppy.com/ Bikes purchased outside the puckipuppy official website, shall contact their original dealer for after-sale service. All puckipuppy bike owners are entitled to contact the puckipuppy CS Team for troubleshooting service throughout the lifetime of bikes.

Warranty parts will only be shipped within the continental (the lower 48 states) United States.

Warranty Start

puckipuppy warrants the Products for a limited time from the date of delivered of the orginal purchase against defects in materials and workmanship when used normally in accordance with puckipuppy’s published guidelines.

Coverage Components - Electrical parts - 2yrs

Motor, throttle, PAS control panel, controller, wiring harness, front light, rear light, IOT module, sensor, fingerprint module, Findmy module, and charger.


Battery
- up to 300 charging cycles, whichever occurs first
- The batteries are designed to retain up to 75% of their original capacity during that time.

Display
- not included damages due to improper used, and operation.  

Coverage Components - Accessories -1yrs

1-year warranty date of delivered of the orginal purchase.

Coverage Components - Other Essential -1yrs

Suspension forks, stem, handlebar, headset, brakes (excluding brake pads), bottom bracket, crank set, pedals, kickstand, rims, wheel hub, freewheel, cassette, derailleur, and shifter.

Ownership & Duration of Coverage

First Owner(Original Purchaser)

Conditioned & limited 2 yrs

Subsequent Owner (the Second or Later Owner)

Not covered by warranty but can contact CS Team for assistance.

Limitations

Parts that are not Cover - 2yrs

  1. Paint and graphics are not included in this definition.
  2. Suspension forks and suspension parts are not included in the definition of frame or frameset.

Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).

 

  1. Third-party components are not covered by this Warranty.
    1. Such as drivetrain, brakes, or suspension parts
    2. Warranty information for third-party components please visit the manufacturer’s website for more information of these products.
  2. Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product
    1. Bearings
    2. Brake Pads
    3. Chains
    4. Free Hub Bodies
    5. Handlebar Grips
    6. Rubber moving parts
    7. Shifter, brake cables and casings
    8. Spokes
    9. Sprockets
    10. Stripped threads/bolts
    11. Tools
    12. Transmission gears

Improper Assembly, Operation, and Maintaiance

  1. Improper assembly or installation.
  2. Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
  3. Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product.
  4. Corrosion.
  5. The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
  6. For the avoidance of doubt, puckipuppy will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

Shipping Damage

Damage to a Product during shipping is not covered by this Warranty. Notwithstanding such limitation, puckipuppy agrees to replace such damaged Products if you:

 

  1. Notify puckipuppy of damage to a Product in the shipping process within fourteen (14) days of the date of delivered date of the orginal purchase of the Product.
  2. Promptly provide puckipuppy with dated pictures and/or a video of the damaged Product.
  3. Return all original packaging and paperwork included with the Product.
  4. Inspect the Product immediately upon receipt of the Product; or note in clear detail any immediately recognizable damage to the Product on the shipper’s Bill of Lading prior to signing off on the shipment of the Product.
  5. If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, puckipuppy will not be responsible for the replacement of any Products damaged during such shipping method.

Claims Process

Determination

*puckipuppy WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.

 

*In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

 

  1. Contact the puckipuppy Customer Service team via support@puckipuppy.comor  +Cal: (877)755-9956  The customer service team will initially work with you on the problem with your ebike to identify potential simple fixes.
  2. If the customer service team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
  3. After you receive the replacement Covered Component, the cutomer service team will also assist in determining how to replace or install the new Covered Component into your ebike.
  4. You will be responsible for shipping costs associated with returning a Covered Component, unless puckipuppy agrees in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

Transferability:

Subsequent Owner (the Second or Later owner)

For subsequent owner (the second or later owner), 2-year limited warranty will not be transferable from the original owner but the subsequent owners can contact CS Team for assistance.

Disclaimers:

In all events, puckipuppy reserves the right to limit warranty service to the country where the Product was purchased.

 

"TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, puckipuppy HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

 

Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.

 

For questions concerning warranty, contact your Authorized puckipuppy Retailer or puckipuppy. You can find up-to-date contact information for your market at www.puckipuppybike.com."

 

 

 

Tips for Storage

How to store an Ebike

In this article we aim to explain ways you can store an ebike at home in a shed or garage or at work. We will be answering questions like;

  1. Why are ebikes difficult to store?
  2. What are all the ways you can store an ebike?
  3. how to store an ebike on a wall hook:
  4. Is it OK to hang an ebike by the wheel?
  5. How to store an Ebike in a garage?
  6. Can you store an ebike in a shed?
  7. Can you store an ebike outside?
  8. How to store an ebike at home
  9. What’s the best way to store ebikes at work?
  10. Can I store an ebike somewhere cold?
  11. How to store and look after an Ebike battery
  12. How to store an Ebike (general tips)

If you don’t have time to read all this, here is a summary:

Ebikes can be stored on the floor or vertically, with their back wheels on the floor to save space, but should not be lifted onto wall hooks because they are so heavy. For the same reason they should not be hoisted into the ceiling space. Ebikes should be secured in private and public spaces because of their high value. They can be stored in the home in a shed or garage but it should be somewhere dry. The battery should be removed if the bike is not being used for more than a few days, especially in cold weather. 

Why are ebikes difficult to store?

Ebikes can be difficult to store due to their larger size and weight compared to traditional bicycles. The electric components of ebikes, such as the battery and motor, add extra weight and bulk, making them more cumbersome to move and store.

Additionally, ebikes often require more careful maintenance and storage than traditional bicycles due to the sensitive electrical components. Proper storage of the battery is particularly important, as it can be damaged by exposure to extreme temperatures or moisture.

Finally, some types of ebikes, such as those with full suspension or larger tires, may require more space for storage than traditional bikes. This can be a challenge for those with limited storage space or who live in apartments or small homes.

Overall, while ebikes can be more difficult to store than traditional bikes, proper storage and maintenance can help ensure their longevity and performance.

What are all the ways you can store an ebike?

 

This is what most people will do, be it in a garage, shed or outside the pub. It’s fine for short term storage (a few hours or even days) but if you have more than one ebike they are heavy and cumbersome to move to get to the each one. They are also likely to get banged and scratched and may even fall over resulting in some major damage and problems.

- can you store an ebike on a floor rack

A floor rack (like a giant toaster) isn’t a bad idea as it saves you lifting it. However, because the wheels are held in a fixed-width slot, if the wheel is fat (like an MTB wheel) it may not fit in the slot. If the wheel is too narrow the bike will want to fall over. Some ebikes also have large brake rotors and these sometimes catch on the sides of the wheel slots.

- can you store an ebike on a pulley system in the roof

Don’t even think about this option. Ebikes weigh anywhere between 20 and 35 kg so pulling it up into the air will be a real effort. You also need to be sure that the roof structure and the way the pulley system fixes to the beams is up to the job. If it’s above a car (or you) and it falls down the results can be disastrous.

- can you store an ebike off-the-floor on a hook

Lifting an ebike onto a hook mounted high on the wall, with the back wheel off the floor, is possible but ebikes are very heavy. You need to be careful that you don’t hurt your back when lifting the bike and while trying to hook the front wheel. You also need to be 100% confident that the hook itself  is up to the job and that you have fixed it to the wall properly, otherwise it could come crashing down. 

A better solution for heavy ebikes (or any heavy bike like a downhill bike) is described below.

- can you store an ebike vertically (but not hanging)

You can store an ebike so that it is held vertically against a wall but it is not hanging. To do this the rear wheel stays on the ground at all times (so you never lift the bike) and it is prevented from falling over backwards by a hook in the wall. It also fits via one very heavy duty fixing to make sure it holds the bike against the wall.

How to store an ebike on a wall hook without lifting:

 

How to store an ebike vertically with the back wheel on the floor, using a puckipuppy bike hook or bike rack

- wheel the bike forwards up to the wall (in line with the hook)

- hold both brakes and take two steps backwards (the bike will very easily rise up onto the back wheel)

- release the brakes and roll the bike forwards on its back wheel (till both wheels hit the wall)

- hook the front wheel (the bike will tilt backwards slightly but will be firmly held in place)

This will only work with some bikes hooks where the hook is angled and will easily fit between the spokes.

Is it OK to hang an ebike by the wheel?

Hanging any bike by the front wheel is fine. However, because ebikes are so heavy they are hard to lift so we recommend storing it vertically with the rear wheel on the ground, as described above. It will not damage the wheel or any other part of the bike. It’s actually better to store bikes with front suspension forks like this as it keeps the seals lubricated and stops them drying out. Hydraulic brakes, that have air in the system, may be spongy after storing vertically but this can be solved by pulling the levers a few times or by bleeding the brakes (a better solution).

How to store an Ebike in a garage

You can store an ebike in a garage flat on the floor or vertically on the wall with the rear wheel still on the ground. Storing the ebike(s) vertically will save floor space and make the ebikes easier to get out and put away.

If you have a couple or several several bikes then 3 or more ebikes can be mounted on a wall bike rack. Both of these can be mounted so that the rear wheels do not leave the ground and the ebikes do not have to be lifted at all.

 

puckipuppy bike rack showing road, mtb and an ebike all mounted on a rack with the back wheels on the ground.

In order for the back wheels to be on the ground the hook (or rail, if it’s a wall rack) should be mounted at the point the front wheel of the ebike touches the wall. The ebike hook(s) need to be angled and easily fit between the spokes.

Fixing things to a garage wall is a relatively simple process. Here are some steps to follow:

Choose the right location: Before you start fixing anything to your garage wall, make sure you choose the right location. Bear in mind the height you need to fix a hook or rack (typically around 1700mm) and the width of the handle bars. This may mean you need up to 800mm width per bike. With our hooks you can angle the front wheel and handlebars to avoid them catching.

Consider the weight of the item you want to fix to the wall, and ensure the wall is strong enough to support it. If in doubt, consult a professional. The fixings we supply are suitable for any solid wall (brick/block/concrete) or wooden wall (battens in a shed or behind plasterboard).

Choose the right tools: You will need a tape measure, spirit level (for racks), an electric drill, 8mm or 5mm drill bits, hammer and vacuum cleaner. We supply heavy duty wall fixings and wall plugs for hooks and wall racks.

Mark the location: Once you have chosen the right location, mark the location where you want to fix your item. Use a pencil to mark the position of the holes you will be drilling. You need to drill 1 hole for a single hook and 3 holes for a 1 meter long rail for up to 5 bikes.

Drill the holes: Use a drill bit that matches the size of your wall plug to drill the holes in the wall. Make sure the holes are deep enough for the wall plug and bolt.

Insert wall plugs: hammer the wall plugs into the holes. Make sure they are flush with the wall.

Fix the item to the wall: Hold the item against the wall and insert the screws through the item and into the wall plugs. Tighten the screws with the Allen key we supply (not a power tool).

Check the item is secure: Once you have fixed the item to the wall, check that it is secure and won't come loose.

These steps can be used for fixing a variety of items to a garage wall, such as shelving, tool racks, or bike mounts. It's important to choose the right location and ensure that the wall is strong enough to support the weight of the item you want to fix.

Can you store an ebike in a shed?

An ebike can be stored in a shed providing it is dry and you follow some simple steps to keep the battery in tip-top condition. During cold weather the battery should be removed from the bike and stored at 60-70% capacity somewhere warm.

Fixing a hooks or wall mounted rack for ebikes in a shed is similar to mounting in a garage except you will be drilling and mounting to a wooden frame.

Single bike hooks can be mounted to the vertical uprights that make up the shed structure. Bike racks should be mounted to 2”x2” battens fixed horizontally between the uprights.

Care should be taken to make sure holes and mounting screws do not puncture the outside walls of the shed.

Fixing things to a wooden shed wall is similar to fixing things to a garage wall. Here are some steps to follow:

Choose the right location: Before you start fixing anything to your wooden shed wall, make sure you choose the right location. Consider the weight of the item you want to fix to the wall, and ensure the wall is strong enough to support it.

Choose the right tools: You will need a tape measure, spirit level (for racks), an electric drill, 8mm or 5mm drill bits, hammer and vacuum cleaner. We supply heavy duty wall fixings for hooks and wall racks.

Mark the location: Once you have chosen the right location, mark the location where you want to fix your item. Use a pencil to mark the position of the holes you will be drilling.

Drill the holes: Use a drill bit that matches the size of your screw to drill the holes in the wall. Make sure the holes are deep enough to hold the screws, but do not drill through the shed wall!!

Fix the item to the wall: Hold the item against the wall and insert the screws through the item and into the wall. Tighten the screws with the supplied Allen key.

Check the item is secure: Once you have fixed the item to the wall, check that it is secure and won't come loose.

These steps can be used for fixing a variety of items to a wooden shed wall, such as tool racks, shelves, or hooks. It's important to choose the right location and ensure that the wall is strong enough to support the weight of the item you want to fix. If you are unsure about the strength of the wall or the weight of the item, consult a professional.

Can you store an ebike outside?

Any bike can be stored outside but they should at least be covered by a waterproof cover. However, anything stored outside is likely to get damp and this can be a major problem, not just for the chain and other metal parts, but also for the electrics inside an ebike. Ebikes stored outside will be easy pickings for thieves so you should consider security for the bikes as well.

How to store an ebike at home

If you don’t have access to a garage or shed then you can store an ebike inside the house or flat if you have space.

If you have a couple or several several bikes then 3 or more ebikes can be mounted on a wall bike rack. Both of these can be mounted so that the rear wheels do not leave the ground and the ebikes do not have to be lifted at all

What’s the best way to store ebikes at work?

Many companies offer somewhere to store bikes at work. Since there are likely to be several bikes being stored the best way to store them is on one or more wall mounting bike racks. This will save space wherever they are being stored. Ebikes can be stored on a puckipuppy rack without lifting the bike onto a hook. To do this;

- wheel the bike forwards up to the wall (in line with the hook)

- hold both brakes and take two steps backwards (the bike will very easily rise up onto the back wheel)

- release the brakes and roll the bike forwards on its back wheel (till both wheels hit the wall)

- hook the front wheel (the bike will tilt backwards slightly but will be firmly held in place)

Security is likely to be an issue in this situation and being able to lock the bike, or at least the front wheel, to the rack is a big advantage.

If you want to be able to secure your bikes on the rack you can use the loop on the top of the bike hooks on any puckipuppy bike rack. Just feed a cable lock (not supplied) through the loop and the front wheel. For added security use a longer cable and feed it through the frame. For even more security you can drill out the hex head on the fixing screw to make it almost impossible to remove the hook. If the hooks are fitted over the rail fixings, a thief can’t even unscrew the rail. All of this will prevent opportunist theft and is a huge deterrent to even the most determined thief.

Can I store an ebike somewhere cold?

Cold will not affect an ebike itself but it will affect the battery. This should be removed for storage and kept somewhere warm but not too hot.

Cold locations can become damp and this is more of a problem for anything electrical, like ebikes.

How to store and look after an Ebike battery

Storing an ebike battery properly is important to maintain its health and prolong its lifespan. Here are some tips for storing an ebike battery:

- is it OK to leave an ebike battery on the bike

Keep the battery at room temperature: Store the battery at room temperature, between 20°C (68°F) and 25°C (77°F), in a dry place with low humidity. Avoid storing it in extremely hot or cold temperatures, as this can damage the battery. If you are storing an ebike in a shed or unheated garage in the UK you will need to remove the battery most of the year and keep it in the house.

 

- should I keep an ebike battery inside?

Store the battery in a safe location: Store the battery in a safe location, away from direct sunlight, heat sources, and flammable materials. Make sure it is not exposed to moisture or water.

- should I keep an ebike battery fully charged

Charge the battery before storing it: Charge the battery fully before storing it for an extended period. This will help to maintain the health of the battery and prevent it from discharging completely.

- do ebike batteries drain when not in use?

Yes they do over a long period of time. To reduce this effect, remove the battery from the ebike during long-term storage: If you plan to store your ebike for a longer period, such as several months, it's recommended to remove the battery from the ebike and store it separately. This will help to prevent damage to the battery from environmental factors.

Store the battery at a partial state of charge: If you plan to store the battery for several months, it's recommended to store it at a partial state of charge, around 50% to 60%. This will help to prevent the battery from becoming fully discharged, which can damage the cells.

Check the battery periodically: It's a good idea to check the battery periodically during storage to ensure it hasn't discharged completely. If the battery has discharged, recharge it to a partial state of charge.

How to store an Ebike (general tips)

Storing an ebike properly is essential to maintain its performance and longevity. Here are some tips for storing your ebike:

Clean your ebike: Before storing your ebike, it's important to clean it properly. Use a soft cloth and mild detergent to wipe down the frame, wheels, and any other parts that may have accumulated dirt and grime.

Remove the battery: If your ebike has a removable battery, it's recommended to remove it before storage. Make sure to charge it to around 50-60% and store it in a cool, dry place away from direct sunlight.

Check tire pressure: Make sure your tires are inflated to the recommended pressure. This helps prevent flat spots from forming on the tires.

Store in a dry place: It's best to store your ebike in a cool, dry place away from direct sunlight and moisture. If you're storing your ebike outside, consider covering it with a tarp or bike cover.

Check on it periodically: Even if your ebike is in storage, it's a good idea to check on it periodically to make sure everything is still in good working condition.

If you are planning to store an ebike at home in a shed or garage or at work, we hope you found that article useful.

 

How to Assemble

Corgi

Maintenance Schedule

Warranty Coverage

Warranty Region

Only applicable to United States e-bike purchases from https://puckipuppy.com/ Bikes purchased outside the puckipuppy official website, shall contact their original dealer for after-sale service. All puckipuppy bike owners are entitled to contact the puckipuppy CS Team for troubleshooting service throughout the lifetime of bikes.

Warranty parts will only be shipped within the continental (the lower 48 states) United States.

Warranty Start

puckipuppy warrants the Products for a limited time from the date of delivered of the orginal purchase against defects in materials and workmanship when used normally in accordance with puckipuppy’s published guidelines.

Coverage Components - Electrical parts - 2yrs

Motor, throttle, PAS control panel, controller, wiring harness, front light, rear light, IOT module, sensor, fingerprint module, Findmy module, and charger.


Battery
- up to 300 charging cycles, whichever occurs first
- The batteries are designed to retain up to 75% of their original capacity during that time.

Display
- not included damages due to improper used, and operation.  

Coverage Components - Accessories -1yrs

1-year warranty date of delivered of the orginal purchase.

Coverage Components - Other Essential -1yrs

Suspension forks, stem, handlebar, headset, brakes (excluding brake pads), bottom bracket, crank set, pedals, kickstand, rims, wheel hub, freewheel, cassette, derailleur, and shifter.

Ownership & Duration of Coverage

First Owner(Original Purchaser)

Conditioned & limited 2 yrs

Subsequent Owner (the Second or Later Owner)

Not covered by warranty but can contact CS Team for assistance.

Limitations

Parts that are not Cover - 2yrs

  1. Paint and graphics are not included in this definition.
  2. Suspension forks and suspension parts are not included in the definition of frame or frameset.

Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).

 

  1. Third-party components are not covered by this Warranty.
    1. Such as drivetrain, brakes, or suspension parts
    2. Warranty information for third-party components please visit the manufacturer’s website for more information of these products.
  2. Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product
    1. Bearings
    2. Brake Pads
    3. Chains
    4. Free Hub Bodies
    5. Handlebar Grips
    6. Rubber moving parts
    7. Shifter, brake cables and casings
    8. Spokes
    9. Sprockets
    10. Stripped threads/bolts
    11. Tools
    12. Transmission gears

Improper Assembly, Operation, and Maintaiance

  1. Improper assembly or installation.
  2. Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
  3. Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product.
  4. Corrosion.
  5. The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
  6. For the avoidance of doubt, puckipuppy will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

Shipping Damage

Damage to a Product during shipping is not covered by this Warranty. Notwithstanding such limitation, puckipuppy agrees to replace such damaged Products if you:

 

  1. Notify puckipuppy of damage to a Product in the shipping process within fourteen (14) days of the date of delivered date of the orginal purchase of the Product.
  2. Promptly provide puckipuppy with dated pictures and/or a video of the damaged Product.
  3. Return all original packaging and paperwork included with the Product.
  4. Inspect the Product immediately upon receipt of the Product; or note in clear detail any immediately recognizable damage to the Product on the shipper’s Bill of Lading prior to signing off on the shipment of the Product.
  5. If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, puckipuppy will not be responsible for the replacement of any Products damaged during such shipping method.

Claims Process

Determination

*puckipuppy WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.

 

*In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

 

  1. Contact the puckipuppy Customer Service team via support@puckipuppy.comor  +Cal: (877)755-9956  The customer service team will initially work with you on the problem with your ebike to identify potential simple fixes.
  2. If the customer service team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
  3. After you receive the replacement Covered Component, the cutomer service team will also assist in determining how to replace or install the new Covered Component into your ebike.
  4. You will be responsible for shipping costs associated with returning a Covered Component, unless puckipuppy agrees in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

Transferability:

Subsequent Owner (the Second or Later owner)

For subsequent owner (the second or later owner), 2-year limited warranty will not be transferable from the original owner but the subsequent owners can contact CS Team for assistance.

Disclaimers:

In all events, puckipuppy reserves the right to limit warranty service to the country where the Product was purchased.

 

"TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, puckipuppy HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

 

Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.

 

For questions concerning warranty, contact your Authorized puckipuppy Retailer or puckipuppy. You can find up-to-date contact information for your market at www.puckipuppybike.com."

 

 

 

Tips for Storage

How to store an Ebike

In this article we aim to explain ways you can store an ebike at home in a shed or garage or at work. We will be answering questions like;

  1. Why are ebikes difficult to store?
  2. What are all the ways you can store an ebike?
  3. how to store an ebike on a wall hook:
  4. Is it OK to hang an ebike by the wheel?
  5. How to store an Ebike in a garage?
  6. Can you store an ebike in a shed?
  7. Can you store an ebike outside?
  8. How to store an ebike at home
  9. What’s the best way to store ebikes at work?
  10. Can I store an ebike somewhere cold?
  11. How to store and look after an Ebike battery
  12. How to store an Ebike (general tips)

If you don’t have time to read all this, here is a summary:

Ebikes can be stored on the floor or vertically, with their back wheels on the floor to save space, but should not be lifted onto wall hooks because they are so heavy. For the same reason they should not be hoisted into the ceiling space. Ebikes should be secured in private and public spaces because of their high value. They can be stored in the home in a shed or garage but it should be somewhere dry. The battery should be removed if the bike is not being used for more than a few days, especially in cold weather. 

Why are ebikes difficult to store?

Ebikes can be difficult to store due to their larger size and weight compared to traditional bicycles. The electric components of ebikes, such as the battery and motor, add extra weight and bulk, making them more cumbersome to move and store.

Additionally, ebikes often require more careful maintenance and storage than traditional bicycles due to the sensitive electrical components. Proper storage of the battery is particularly important, as it can be damaged by exposure to extreme temperatures or moisture.

Finally, some types of ebikes, such as those with full suspension or larger tires, may require more space for storage than traditional bikes. This can be a challenge for those with limited storage space or who live in apartments or small homes.

Overall, while ebikes can be more difficult to store than traditional bikes, proper storage and maintenance can help ensure their longevity and performance.

What are all the ways you can store an ebike?

 

This is what most people will do, be it in a garage, shed or outside the pub. It’s fine for short term storage (a few hours or even days) but if you have more than one ebike they are heavy and cumbersome to move to get to the each one. They are also likely to get banged and scratched and may even fall over resulting in some major damage and problems.

- can you store an ebike on a floor rack

A floor rack (like a giant toaster) isn’t a bad idea as it saves you lifting it. However, because the wheels are held in a fixed-width slot, if the wheel is fat (like an MTB wheel) it may not fit in the slot. If the wheel is too narrow the bike will want to fall over. Some ebikes also have large brake rotors and these sometimes catch on the sides of the wheel slots.

- can you store an ebike on a pulley system in the roof

Don’t even think about this option. Ebikes weigh anywhere between 20 and 35 kg so pulling it up into the air will be a real effort. You also need to be sure that the roof structure and the way the pulley system fixes to the beams is up to the job. If it’s above a car (or you) and it falls down the results can be disastrous.

- can you store an ebike off-the-floor on a hook

Lifting an ebike onto a hook mounted high on the wall, with the back wheel off the floor, is possible but ebikes are very heavy. You need to be careful that you don’t hurt your back when lifting the bike and while trying to hook the front wheel. You also need to be 100% confident that the hook itself  is up to the job and that you have fixed it to the wall properly, otherwise it could come crashing down. 

A better solution for heavy ebikes (or any heavy bike like a downhill bike) is described below.

- can you store an ebike vertically (but not hanging)

You can store an ebike so that it is held vertically against a wall but it is not hanging. To do this the rear wheel stays on the ground at all times (so you never lift the bike) and it is prevented from falling over backwards by a hook in the wall. It also fits via one very heavy duty fixing to make sure it holds the bike against the wall.

How to store an ebike on a wall hook without lifting:

 

How to store an ebike vertically with the back wheel on the floor, using a puckipuppy bike hook or bike rack

- wheel the bike forwards up to the wall (in line with the hook)

- hold both brakes and take two steps backwards (the bike will very easily rise up onto the back wheel)

- release the brakes and roll the bike forwards on its back wheel (till both wheels hit the wall)

- hook the front wheel (the bike will tilt backwards slightly but will be firmly held in place)

This will only work with some bikes hooks where the hook is angled and will easily fit between the spokes.

Is it OK to hang an ebike by the wheel?

Hanging any bike by the front wheel is fine. However, because ebikes are so heavy they are hard to lift so we recommend storing it vertically with the rear wheel on the ground, as described above. It will not damage the wheel or any other part of the bike. It’s actually better to store bikes with front suspension forks like this as it keeps the seals lubricated and stops them drying out. Hydraulic brakes, that have air in the system, may be spongy after storing vertically but this can be solved by pulling the levers a few times or by bleeding the brakes (a better solution).

How to store an Ebike in a garage

You can store an ebike in a garage flat on the floor or vertically on the wall with the rear wheel still on the ground. Storing the ebike(s) vertically will save floor space and make the ebikes easier to get out and put away.

If you have a couple or several several bikes then 3 or more ebikes can be mounted on a wall bike rack. Both of these can be mounted so that the rear wheels do not leave the ground and the ebikes do not have to be lifted at all.

 

puckipuppy bike rack showing road, mtb and an ebike all mounted on a rack with the back wheels on the ground.

In order for the back wheels to be on the ground the hook (or rail, if it’s a wall rack) should be mounted at the point the front wheel of the ebike touches the wall. The ebike hook(s) need to be angled and easily fit between the spokes.

Fixing things to a garage wall is a relatively simple process. Here are some steps to follow:

Choose the right location: Before you start fixing anything to your garage wall, make sure you choose the right location. Bear in mind the height you need to fix a hook or rack (typically around 1700mm) and the width of the handle bars. This may mean you need up to 800mm width per bike. With our hooks you can angle the front wheel and handlebars to avoid them catching.

Consider the weight of the item you want to fix to the wall, and ensure the wall is strong enough to support it. If in doubt, consult a professional. The fixings we supply are suitable for any solid wall (brick/block/concrete) or wooden wall (battens in a shed or behind plasterboard).

Choose the right tools: You will need a tape measure, spirit level (for racks), an electric drill, 8mm or 5mm drill bits, hammer and vacuum cleaner. We supply heavy duty wall fixings and wall plugs for hooks and wall racks.

Mark the location: Once you have chosen the right location, mark the location where you want to fix your item. Use a pencil to mark the position of the holes you will be drilling. You need to drill 1 hole for a single hook and 3 holes for a 1 meter long rail for up to 5 bikes.

Drill the holes: Use a drill bit that matches the size of your wall plug to drill the holes in the wall. Make sure the holes are deep enough for the wall plug and bolt.

Insert wall plugs: hammer the wall plugs into the holes. Make sure they are flush with the wall.

Fix the item to the wall: Hold the item against the wall and insert the screws through the item and into the wall plugs. Tighten the screws with the Allen key we supply (not a power tool).

Check the item is secure: Once you have fixed the item to the wall, check that it is secure and won't come loose.

These steps can be used for fixing a variety of items to a garage wall, such as shelving, tool racks, or bike mounts. It's important to choose the right location and ensure that the wall is strong enough to support the weight of the item you want to fix.

Can you store an ebike in a shed?

An ebike can be stored in a shed providing it is dry and you follow some simple steps to keep the battery in tip-top condition. During cold weather the battery should be removed from the bike and stored at 60-70% capacity somewhere warm.

Fixing a hooks or wall mounted rack for ebikes in a shed is similar to mounting in a garage except you will be drilling and mounting to a wooden frame.

Single bike hooks can be mounted to the vertical uprights that make up the shed structure. Bike racks should be mounted to 2”x2” battens fixed horizontally between the uprights.

Care should be taken to make sure holes and mounting screws do not puncture the outside walls of the shed.

Fixing things to a wooden shed wall is similar to fixing things to a garage wall. Here are some steps to follow:

Choose the right location: Before you start fixing anything to your wooden shed wall, make sure you choose the right location. Consider the weight of the item you want to fix to the wall, and ensure the wall is strong enough to support it.

Choose the right tools: You will need a tape measure, spirit level (for racks), an electric drill, 8mm or 5mm drill bits, hammer and vacuum cleaner. We supply heavy duty wall fixings for hooks and wall racks.

Mark the location: Once you have chosen the right location, mark the location where you want to fix your item. Use a pencil to mark the position of the holes you will be drilling.

Drill the holes: Use a drill bit that matches the size of your screw to drill the holes in the wall. Make sure the holes are deep enough to hold the screws, but do not drill through the shed wall!!

Fix the item to the wall: Hold the item against the wall and insert the screws through the item and into the wall. Tighten the screws with the supplied Allen key.

Check the item is secure: Once you have fixed the item to the wall, check that it is secure and won't come loose.

These steps can be used for fixing a variety of items to a wooden shed wall, such as tool racks, shelves, or hooks. It's important to choose the right location and ensure that the wall is strong enough to support the weight of the item you want to fix. If you are unsure about the strength of the wall or the weight of the item, consult a professional.

Can you store an ebike outside?

Any bike can be stored outside but they should at least be covered by a waterproof cover. However, anything stored outside is likely to get damp and this can be a major problem, not just for the chain and other metal parts, but also for the electrics inside an ebike. Ebikes stored outside will be easy pickings for thieves so you should consider security for the bikes as well.

How to store an ebike at home

If you don’t have access to a garage or shed then you can store an ebike inside the house or flat if you have space.

If you have a couple or several several bikes then 3 or more ebikes can be mounted on a wall bike rack. Both of these can be mounted so that the rear wheels do not leave the ground and the ebikes do not have to be lifted at all

What’s the best way to store ebikes at work?

Many companies offer somewhere to store bikes at work. Since there are likely to be several bikes being stored the best way to store them is on one or more wall mounting bike racks. This will save space wherever they are being stored. Ebikes can be stored on a puckipuppy rack without lifting the bike onto a hook. To do this;

- wheel the bike forwards up to the wall (in line with the hook)

- hold both brakes and take two steps backwards (the bike will very easily rise up onto the back wheel)

- release the brakes and roll the bike forwards on its back wheel (till both wheels hit the wall)

- hook the front wheel (the bike will tilt backwards slightly but will be firmly held in place)

Security is likely to be an issue in this situation and being able to lock the bike, or at least the front wheel, to the rack is a big advantage.

If you want to be able to secure your bikes on the rack you can use the loop on the top of the bike hooks on any puckipuppy bike rack. Just feed a cable lock (not supplied) through the loop and the front wheel. For added security use a longer cable and feed it through the frame. For even more security you can drill out the hex head on the fixing screw to make it almost impossible to remove the hook. If the hooks are fitted over the rail fixings, a thief can’t even unscrew the rail. All of this will prevent opportunist theft and is a huge deterrent to even the most determined thief.

Can I store an ebike somewhere cold?

Cold will not affect an ebike itself but it will affect the battery. This should be removed for storage and kept somewhere warm but not too hot.

Cold locations can become damp and this is more of a problem for anything electrical, like ebikes.

How to store and look after an Ebike battery

Storing an ebike battery properly is important to maintain its health and prolong its lifespan. Here are some tips for storing an ebike battery:

- is it OK to leave an ebike battery on the bike

Keep the battery at room temperature: Store the battery at room temperature, between 20°C (68°F) and 25°C (77°F), in a dry place with low humidity. Avoid storing it in extremely hot or cold temperatures, as this can damage the battery. If you are storing an ebike in a shed or unheated garage in the UK you will need to remove the battery most of the year and keep it in the house.

 

- should I keep an ebike battery inside?

Store the battery in a safe location: Store the battery in a safe location, away from direct sunlight, heat sources, and flammable materials. Make sure it is not exposed to moisture or water.

- should I keep an ebike battery fully charged

Charge the battery before storing it: Charge the battery fully before storing it for an extended period. This will help to maintain the health of the battery and prevent it from discharging completely.

- do ebike batteries drain when not in use?

Yes they do over a long period of time. To reduce this effect, remove the battery from the ebike during long-term storage: If you plan to store your ebike for a longer period, such as several months, it's recommended to remove the battery from the ebike and store it separately. This will help to prevent damage to the battery from environmental factors.

Store the battery at a partial state of charge: If you plan to store the battery for several months, it's recommended to store it at a partial state of charge, around 50% to 60%. This will help to prevent the battery from becoming fully discharged, which can damage the cells.

Check the battery periodically: It's a good idea to check the battery periodically during storage to ensure it hasn't discharged completely. If the battery has discharged, recharge it to a partial state of charge.

How to store an Ebike (general tips)

Storing an ebike properly is essential to maintain its performance and longevity. Here are some tips for storing your ebike:

Clean your ebike: Before storing your ebike, it's important to clean it properly. Use a soft cloth and mild detergent to wipe down the frame, wheels, and any other parts that may have accumulated dirt and grime.

Remove the battery: If your ebike has a removable battery, it's recommended to remove it before storage. Make sure to charge it to around 50-60% and store it in a cool, dry place away from direct sunlight.

Check tire pressure: Make sure your tires are inflated to the recommended pressure. This helps prevent flat spots from forming on the tires.

Store in a dry place: It's best to store your ebike in a cool, dry place away from direct sunlight and moisture. If you're storing your ebike outside, consider covering it with a tarp or bike cover.

Check on it periodically: Even if your ebike is in storage, it's a good idea to check on it periodically to make sure everything is still in good working condition.

If you are planning to store an ebike at home in a shed or garage or at work, we hope you found that article useful.

How to Assemble

Boxer ST

Maintenance Schedule

Warranty Coverage

Warranty Region

Only applicable to United States e-bike purchases from https://puckipuppy.com/ Bikes purchased outside the puckipuppy official website, shall contact their original dealer for after-sale service. All puckipuppy bike owners are entitled to contact the puckipuppy CS Team for troubleshooting service throughout the lifetime of bikes.

Warranty parts will only be shipped within the continental (the lower 48 states) United States.

Warranty Start

puckipuppy warrants the Products for a limited time from the date of delivered of the orginal purchase against defects in materials and workmanship when used normally in accordance with puckipuppy’s published guidelines.

Coverage Components - Electrical parts - 2yrs

Motor, throttle, PAS control panel, controller, wiring harness, front light, rear light, IOT module, sensor, fingerprint module, Findmy module, and charger.


Battery
- up to 300 charging cycles, whichever occurs first
- The batteries are designed to retain up to 75% of their original capacity during that time.

Display
- not included damages due to improper used, and operation.  

Coverage Components - Accessories -1yrs

1-year warranty date of delivered of the orginal purchase.

Coverage Components - Other Essential -1yrs

Suspension forks, stem, handlebar, headset, brakes (excluding brake pads), bottom bracket, crank set, pedals, kickstand, rims, wheel hub, freewheel, cassette, derailleur, and shifter.

Ownership & Duration of Coverage

First Owner(Original Purchaser)

Conditioned & limited 2 yrs

Subsequent Owner (the Second or Later Owner)

Not covered by warranty but can contact CS Team for assistance.

Limitations

Parts that are not Cover - 2yrs

  1. Paint and graphics are not included in this definition.
  2. Suspension forks and suspension parts are not included in the definition of frame or frameset.

Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).

 

  1. Third-party components are not covered by this Warranty.
    1. Such as drivetrain, brakes, or suspension parts
    2. Warranty information for third-party components please visit the manufacturer’s website for more information of these products.
  2. Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product
    1. Bearings
    2. Brake Pads
    3. Chains
    4. Free Hub Bodies
    5. Handlebar Grips
    6. Rubber moving parts
    7. Shifter, brake cables and casings
    8. Spokes
    9. Sprockets
    10. Stripped threads/bolts
    11. Tools
    12. Transmission gears

Improper Assembly, Operation, and Maintaiance

  1. Improper assembly or installation.
  2. Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
  3. Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product.
  4. Corrosion.
  5. The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
  6. For the avoidance of doubt, puckipuppy will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

Shipping Damage

Damage to a Product during shipping is not covered by this Warranty. Notwithstanding such limitation, puckipuppy agrees to replace such damaged Products if you:

 

  1. Notify puckipuppy of damage to a Product in the shipping process within fourteen (14) days of the date of delivered date of the orginal purchase of the Product.
  2. Promptly provide puckipuppy with dated pictures and/or a video of the damaged Product.
  3. Return all original packaging and paperwork included with the Product.
  4. Inspect the Product immediately upon receipt of the Product; or note in clear detail any immediately recognizable damage to the Product on the shipper’s Bill of Lading prior to signing off on the shipment of the Product.
  5. If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, puckipuppy will not be responsible for the replacement of any Products damaged during such shipping method.

Claims Process

Determination

*puckipuppy WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.

 

*In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

 

  1. Contact the puckipuppy Customer Service team via support@puckipuppy.comor  +Cal: (877)755-9956  The customer service team will initially work with you on the problem with your ebike to identify potential simple fixes.
  2. If the customer service team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
  3. After you receive the replacement Covered Component, the cutomer service team will also assist in determining how to replace or install the new Covered Component into your ebike.
  4. You will be responsible for shipping costs associated with returning a Covered Component, unless puckipuppy agrees in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

Transferability:

Subsequent Owner (the Second or Later owner)

For subsequent owner (the second or later owner), 2-year limited warranty will not be transferable from the original owner but the subsequent owners can contact CS Team for assistance.

Disclaimers:

In all events, puckipuppy reserves the right to limit warranty service to the country where the Product was purchased.

 

"TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, puckipuppy HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

 

Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.

 

For questions concerning warranty, contact your Authorized puckipuppy Retailer or puckipuppy. You can find up-to-date contact information for your market at www.puckipuppybike.com."

 

 

 

Tips for Storage

How to store an Ebike

In this article we aim to explain ways you can store an ebike at home in a shed or garage or at work. We will be answering questions like;

  1. Why are ebikes difficult to store?
  2. What are all the ways you can store an ebike?
  3. how to store an ebike on a wall hook:
  4. Is it OK to hang an ebike by the wheel?
  5. How to store an Ebike in a garage?
  6. Can you store an ebike in a shed?
  7. Can you store an ebike outside?
  8. How to store an ebike at home
  9. What’s the best way to store ebikes at work?
  10. Can I store an ebike somewhere cold?
  11. How to store and look after an Ebike battery
  12. How to store an Ebike (general tips)

If you don’t have time to read all this, here is a summary:

Ebikes can be stored on the floor or vertically, with their back wheels on the floor to save space, but should not be lifted onto wall hooks because they are so heavy. For the same reason they should not be hoisted into the ceiling space. Ebikes should be secured in private and public spaces because of their high value. They can be stored in the home in a shed or garage but it should be somewhere dry. The battery should be removed if the bike is not being used for more than a few days, especially in cold weather. 

Why are ebikes difficult to store?

Ebikes can be difficult to store due to their larger size and weight compared to traditional bicycles. The electric components of ebikes, such as the battery and motor, add extra weight and bulk, making them more cumbersome to move and store.

Additionally, ebikes often require more careful maintenance and storage than traditional bicycles due to the sensitive electrical components. Proper storage of the battery is particularly important, as it can be damaged by exposure to extreme temperatures or moisture.

Finally, some types of ebikes, such as those with full suspension or larger tires, may require more space for storage than traditional bikes. This can be a challenge for those with limited storage space or who live in apartments or small homes.

Overall, while ebikes can be more difficult to store than traditional bikes, proper storage and maintenance can help ensure their longevity and performance.

What are all the ways you can store an ebike?

 

This is what most people will do, be it in a garage, shed or outside the pub. It’s fine for short term storage (a few hours or even days) but if you have more than one ebike they are heavy and cumbersome to move to get to the each one. They are also likely to get banged and scratched and may even fall over resulting in some major damage and problems.

- can you store an ebike on a floor rack

A floor rack (like a giant toaster) isn’t a bad idea as it saves you lifting it. However, because the wheels are held in a fixed-width slot, if the wheel is fat (like an MTB wheel) it may not fit in the slot. If the wheel is too narrow the bike will want to fall over. Some ebikes also have large brake rotors and these sometimes catch on the sides of the wheel slots.

- can you store an ebike on a pulley system in the roof

Don’t even think about this option. Ebikes weigh anywhere between 20 and 35 kg so pulling it up into the air will be a real effort. You also need to be sure that the roof structure and the way the pulley system fixes to the beams is up to the job. If it’s above a car (or you) and it falls down the results can be disastrous.

- can you store an ebike off-the-floor on a hook

Lifting an ebike onto a hook mounted high on the wall, with the back wheel off the floor, is possible but ebikes are very heavy. You need to be careful that you don’t hurt your back when lifting the bike and while trying to hook the front wheel. You also need to be 100% confident that the hook itself  is up to the job and that you have fixed it to the wall properly, otherwise it could come crashing down. 

A better solution for heavy ebikes (or any heavy bike like a downhill bike) is described below.

- can you store an ebike vertically (but not hanging)

You can store an ebike so that it is held vertically against a wall but it is not hanging. To do this the rear wheel stays on the ground at all times (so you never lift the bike) and it is prevented from falling over backwards by a hook in the wall. It also fits via one very heavy duty fixing to make sure it holds the bike against the wall.

How to store an ebike on a wall hook without lifting:

 

How to store an ebike vertically with the back wheel on the floor, using a puckipuppy bike hook or bike rack

- wheel the bike forwards up to the wall (in line with the hook)

- hold both brakes and take two steps backwards (the bike will very easily rise up onto the back wheel)

- release the brakes and roll the bike forwards on its back wheel (till both wheels hit the wall)

- hook the front wheel (the bike will tilt backwards slightly but will be firmly held in place)

This will only work with some bikes hooks where the hook is angled and will easily fit between the spokes.

Is it OK to hang an ebike by the wheel?

Hanging any bike by the front wheel is fine. However, because ebikes are so heavy they are hard to lift so we recommend storing it vertically with the rear wheel on the ground, as described above. It will not damage the wheel or any other part of the bike. It’s actually better to store bikes with front suspension forks like this as it keeps the seals lubricated and stops them drying out. Hydraulic brakes, that have air in the system, may be spongy after storing vertically but this can be solved by pulling the levers a few times or by bleeding the brakes (a better solution).

How to store an Ebike in a garage

You can store an ebike in a garage flat on the floor or vertically on the wall with the rear wheel still on the ground. Storing the ebike(s) vertically will save floor space and make the ebikes easier to get out and put away.

If you have a couple or several several bikes then 3 or more ebikes can be mounted on a wall bike rack. Both of these can be mounted so that the rear wheels do not leave the ground and the ebikes do not have to be lifted at all.

 

puckipuppy bike rack showing road, mtb and an ebike all mounted on a rack with the back wheels on the ground.

In order for the back wheels to be on the ground the hook (or rail, if it’s a wall rack) should be mounted at the point the front wheel of the ebike touches the wall. The ebike hook(s) need to be angled and easily fit between the spokes.

Fixing things to a garage wall is a relatively simple process. Here are some steps to follow:

Choose the right location: Before you start fixing anything to your garage wall, make sure you choose the right location. Bear in mind the height you need to fix a hook or rack (typically around 1700mm) and the width of the handle bars. This may mean you need up to 800mm width per bike. With our hooks you can angle the front wheel and handlebars to avoid them catching.

Consider the weight of the item you want to fix to the wall, and ensure the wall is strong enough to support it. If in doubt, consult a professional. The fixings we supply are suitable for any solid wall (brick/block/concrete) or wooden wall (battens in a shed or behind plasterboard).

Choose the right tools: You will need a tape measure, spirit level (for racks), an electric drill, 8mm or 5mm drill bits, hammer and vacuum cleaner. We supply heavy duty wall fixings and wall plugs for hooks and wall racks.

Mark the location: Once you have chosen the right location, mark the location where you want to fix your item. Use a pencil to mark the position of the holes you will be drilling. You need to drill 1 hole for a single hook and 3 holes for a 1 meter long rail for up to 5 bikes.

Drill the holes: Use a drill bit that matches the size of your wall plug to drill the holes in the wall. Make sure the holes are deep enough for the wall plug and bolt.

Insert wall plugs: hammer the wall plugs into the holes. Make sure they are flush with the wall.

Fix the item to the wall: Hold the item against the wall and insert the screws through the item and into the wall plugs. Tighten the screws with the Allen key we supply (not a power tool).

Check the item is secure: Once you have fixed the item to the wall, check that it is secure and won't come loose.

These steps can be used for fixing a variety of items to a garage wall, such as shelving, tool racks, or bike mounts. It's important to choose the right location and ensure that the wall is strong enough to support the weight of the item you want to fix.

Can you store an ebike in a shed?

An ebike can be stored in a shed providing it is dry and you follow some simple steps to keep the battery in tip-top condition. During cold weather the battery should be removed from the bike and stored at 60-70% capacity somewhere warm.

Fixing a hooks or wall mounted rack for ebikes in a shed is similar to mounting in a garage except you will be drilling and mounting to a wooden frame.

Single bike hooks can be mounted to the vertical uprights that make up the shed structure. Bike racks should be mounted to 2”x2” battens fixed horizontally between the uprights.

Care should be taken to make sure holes and mounting screws do not puncture the outside walls of the shed.

Fixing things to a wooden shed wall is similar to fixing things to a garage wall. Here are some steps to follow:

Choose the right location: Before you start fixing anything to your wooden shed wall, make sure you choose the right location. Consider the weight of the item you want to fix to the wall, and ensure the wall is strong enough to support it.

Choose the right tools: You will need a tape measure, spirit level (for racks), an electric drill, 8mm or 5mm drill bits, hammer and vacuum cleaner. We supply heavy duty wall fixings for hooks and wall racks.

Mark the location: Once you have chosen the right location, mark the location where you want to fix your item. Use a pencil to mark the position of the holes you will be drilling.

Drill the holes: Use a drill bit that matches the size of your screw to drill the holes in the wall. Make sure the holes are deep enough to hold the screws, but do not drill through the shed wall!!

Fix the item to the wall: Hold the item against the wall and insert the screws through the item and into the wall. Tighten the screws with the supplied Allen key.

Check the item is secure: Once you have fixed the item to the wall, check that it is secure and won't come loose.

These steps can be used for fixing a variety of items to a wooden shed wall, such as tool racks, shelves, or hooks. It's important to choose the right location and ensure that the wall is strong enough to support the weight of the item you want to fix. If you are unsure about the strength of the wall or the weight of the item, consult a professional.

Can you store an ebike outside?

Any bike can be stored outside but they should at least be covered by a waterproof cover. However, anything stored outside is likely to get damp and this can be a major problem, not just for the chain and other metal parts, but also for the electrics inside an ebike. Ebikes stored outside will be easy pickings for thieves so you should consider security for the bikes as well.

How to store an ebike at home

If you don’t have access to a garage or shed then you can store an ebike inside the house or flat if you have space.

If you have a couple or several several bikes then 3 or more ebikes can be mounted on a wall bike rack. Both of these can be mounted so that the rear wheels do not leave the ground and the ebikes do not have to be lifted at all

What’s the best way to store ebikes at work?

Many companies offer somewhere to store bikes at work. Since there are likely to be several bikes being stored the best way to store them is on one or more wall mounting bike racks. This will save space wherever they are being stored. Ebikes can be stored on a puckipuppy rack without lifting the bike onto a hook. To do this;

- wheel the bike forwards up to the wall (in line with the hook)

- hold both brakes and take two steps backwards (the bike will very easily rise up onto the back wheel)

- release the brakes and roll the bike forwards on its back wheel (till both wheels hit the wall)

- hook the front wheel (the bike will tilt backwards slightly but will be firmly held in place)

Security is likely to be an issue in this situation and being able to lock the bike, or at least the front wheel, to the rack is a big advantage.

If you want to be able to secure your bikes on the rack you can use the loop on the top of the bike hooks on any puckipuppy bike rack. Just feed a cable lock (not supplied) through the loop and the front wheel. For added security use a longer cable and feed it through the frame. For even more security you can drill out the hex head on the fixing screw to make it almost impossible to remove the hook. If the hooks are fitted over the rail fixings, a thief can’t even unscrew the rail. All of this will prevent opportunist theft and is a huge deterrent to even the most determined thief.

Can I store an ebike somewhere cold?

Cold will not affect an ebike itself but it will affect the battery. This should be removed for storage and kept somewhere warm but not too hot.

Cold locations can become damp and this is more of a problem for anything electrical, like ebikes.

How to store and look after an Ebike battery

Storing an ebike battery properly is important to maintain its health and prolong its lifespan. Here are some tips for storing an ebike battery:

- is it OK to leave an ebike battery on the bike

Keep the battery at room temperature: Store the battery at room temperature, between 20°C (68°F) and 25°C (77°F), in a dry place with low humidity. Avoid storing it in extremely hot or cold temperatures, as this can damage the battery. If you are storing an ebike in a shed or unheated garage in the UK you will need to remove the battery most of the year and keep it in the house.

 

- should I keep an ebike battery inside?

Store the battery in a safe location: Store the battery in a safe location, away from direct sunlight, heat sources, and flammable materials. Make sure it is not exposed to moisture or water.

- should I keep an ebike battery fully charged

Charge the battery before storing it: Charge the battery fully before storing it for an extended period. This will help to maintain the health of the battery and prevent it from discharging completely.

- do ebike batteries drain when not in use?

Yes they do over a long period of time. To reduce this effect, remove the battery from the ebike during long-term storage: If you plan to store your ebike for a longer period, such as several months, it's recommended to remove the battery from the ebike and store it separately. This will help to prevent damage to the battery from environmental factors.

Store the battery at a partial state of charge: If you plan to store the battery for several months, it's recommended to store it at a partial state of charge, around 50% to 60%. This will help to prevent the battery from becoming fully discharged, which can damage the cells.

Check the battery periodically: It's a good idea to check the battery periodically during storage to ensure it hasn't discharged completely. If the battery has discharged, recharge it to a partial state of charge.

How to store an Ebike (general tips)

Storing an ebike properly is essential to maintain its performance and longevity. Here are some tips for storing your ebike:

Clean your ebike: Before storing your ebike, it's important to clean it properly. Use a soft cloth and mild detergent to wipe down the frame, wheels, and any other parts that may have accumulated dirt and grime.

Remove the battery: If your ebike has a removable battery, it's recommended to remove it before storage. Make sure to charge it to around 50-60% and store it in a cool, dry place away from direct sunlight.

Check tire pressure: Make sure your tires are inflated to the recommended pressure. This helps prevent flat spots from forming on the tires.

Store in a dry place: It's best to store your ebike in a cool, dry place away from direct sunlight and moisture. If you're storing your ebike outside, consider covering it with a tarp or bike cover.

Check on it periodically: Even if your ebike is in storage, it's a good idea to check on it periodically to make sure everything is still in good working condition.

If you are planning to store an ebike at home in a shed or garage or at work, we hope you found that article useful.

 

How to Assemble

Boxer

Maintenance Schedule

Warranty Coverage

Warranty Region

Only applicable to United States e-bike purchases from https://puckipuppy.com/ Bikes purchased outside the puckipuppy official website, shall contact their original dealer for after-sale service. All puckipuppy bike owners are entitled to contact the puckipuppy CS Team for troubleshooting service throughout the lifetime of bikes.

Warranty parts will only be shipped within the continental (the lower 48 states) United States.

Warranty Start

puckipuppy warrants the Products for a limited time from the date of delivered of the orginal purchase against defects in materials and workmanship when used normally in accordance with puckipuppy’s published guidelines.

Coverage Components - Electrical parts - 2yrs

Motor, throttle, PAS control panel, controller, wiring harness, front light, rear light, IOT module, sensor, fingerprint module, Findmy module, and charger.


Battery
- up to 300 charging cycles, whichever occurs first
- The batteries are designed to retain up to 75% of their original capacity during that time.

Display
- not included damages due to improper used, and operation.  

Coverage Components - Accessories -1yrs

1-year warranty date of delivered of the orginal purchase.

Coverage Components - Other Essential -1yrs

Suspension forks, stem, handlebar, headset, brakes (excluding brake pads), bottom bracket, crank set, pedals, kickstand, rims, wheel hub, freewheel, cassette, derailleur, and shifter.

Ownership & Duration of Coverage

First Owner(Original Purchaser)

Conditioned & limited 2 yrs

Subsequent Owner (the Second or Later Owner)

Not covered by warranty but can contact CS Team for assistance.

Limitations

Parts that are not Cover - 2yrs

  1. Paint and graphics are not included in this definition.
  2. Suspension forks and suspension parts are not included in the definition of frame or frameset.

Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).

 

  1. Third-party components are not covered by this Warranty.
    1. Such as drivetrain, brakes, or suspension parts
    2. Warranty information for third-party components please visit the manufacturer’s website for more information of these products.
  2. Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product
    1. Bearings
    2. Brake Pads
    3. Chains
    4. Free Hub Bodies
    5. Handlebar Grips
    6. Rubber moving parts
    7. Shifter, brake cables and casings
    8. Spokes
    9. Sprockets
    10. Stripped threads/bolts
    11. Tools
    12. Transmission gears

Improper Assembly, Operation, and Maintaiance

  1. Improper assembly or installation.
  2. Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
  3. Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product.
  4. Corrosion.
  5. The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
  6. For the avoidance of doubt, puckipuppy will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

Shipping Damage

Damage to a Product during shipping is not covered by this Warranty. Notwithstanding such limitation, puckipuppy agrees to replace such damaged Products if you:

 

  1. Notify puckipuppy of damage to a Product in the shipping process within fourteen (14) days of the date of delivered date of the orginal purchase of the Product.
  2. Promptly provide puckipuppy with dated pictures and/or a video of the damaged Product.
  3. Return all original packaging and paperwork included with the Product.
  4. Inspect the Product immediately upon receipt of the Product; or note in clear detail any immediately recognizable damage to the Product on the shipper’s Bill of Lading prior to signing off on the shipment of the Product.
  5. If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, puckipuppy will not be responsible for the replacement of any Products damaged during such shipping method.

Claims Process

Determination

*puckipuppy WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.

 

*In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

 

  1. Contact the puckipuppy Customer Service team via support@puckipuppy.comor  +Cal: (877)755-9956  The customer service team will initially work with you on the problem with your ebike to identify potential simple fixes.
  2. If the customer service team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
  3. After you receive the replacement Covered Component, the cutomer service team will also assist in determining how to replace or install the new Covered Component into your ebike.
  4. You will be responsible for shipping costs associated with returning a Covered Component, unless puckipuppy agrees in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

Transferability:

Subsequent Owner (the Second or Later owner)

For subsequent owner (the second or later owner), 2-year limited warranty will not be transferable from the original owner but the subsequent owners can contact CS Team for assistance.

Disclaimers:

In all events, puckipuppy reserves the right to limit warranty service to the country where the Product was purchased.

 

"TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, puckipuppy HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

 

Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.

 

For questions concerning warranty, contact your Authorized puckipuppy Retailer or puckipuppy. You can find up-to-date contact information for your market at www.puckipuppybike.com."

 

 

 

Tips for Storage

How to store an Ebike

In this article we aim to explain ways you can store an ebike at home in a shed or garage or at work. We will be answering questions like;

  1. Why are ebikes difficult to store?
  2. What are all the ways you can store an ebike?
  3. how to store an ebike on a wall hook:
  4. Is it OK to hang an ebike by the wheel?
  5. How to store an Ebike in a garage?
  6. Can you store an ebike in a shed?
  7. Can you store an ebike outside?
  8. How to store an ebike at home
  9. What’s the best way to store ebikes at work?
  10. Can I store an ebike somewhere cold?
  11. How to store and look after an Ebike battery
  12. How to store an Ebike (general tips)

If you don’t have time to read all this, here is a summary:

Ebikes can be stored on the floor or vertically, with their back wheels on the floor to save space, but should not be lifted onto wall hooks because they are so heavy. For the same reason they should not be hoisted into the ceiling space. Ebikes should be secured in private and public spaces because of their high value. They can be stored in the home in a shed or garage but it should be somewhere dry. The battery should be removed if the bike is not being used for more than a few days, especially in cold weather. 

Why are ebikes difficult to store?

Ebikes can be difficult to store due to their larger size and weight compared to traditional bicycles. The electric components of ebikes, such as the battery and motor, add extra weight and bulk, making them more cumbersome to move and store.

Additionally, ebikes often require more careful maintenance and storage than traditional bicycles due to the sensitive electrical components. Proper storage of the battery is particularly important, as it can be damaged by exposure to extreme temperatures or moisture.

Finally, some types of ebikes, such as those with full suspension or larger tires, may require more space for storage than traditional bikes. This can be a challenge for those with limited storage space or who live in apartments or small homes.

Overall, while ebikes can be more difficult to store than traditional bikes, proper storage and maintenance can help ensure their longevity and performance.

What are all the ways you can store an ebike?

 

This is what most people will do, be it in a garage, shed or outside the pub. It’s fine for short term storage (a few hours or even days) but if you have more than one ebike they are heavy and cumbersome to move to get to the each one. They are also likely to get banged and scratched and may even fall over resulting in some major damage and problems.

- can you store an ebike on a floor rack

A floor rack (like a giant toaster) isn’t a bad idea as it saves you lifting it. However, because the wheels are held in a fixed-width slot, if the wheel is fat (like an MTB wheel) it may not fit in the slot. If the wheel is too narrow the bike will want to fall over. Some ebikes also have large brake rotors and these sometimes catch on the sides of the wheel slots.

- can you store an ebike on a pulley system in the roof

Don’t even think about this option. Ebikes weigh anywhere between 20 and 35 kg so pulling it up into the air will be a real effort. You also need to be sure that the roof structure and the way the pulley system fixes to the beams is up to the job. If it’s above a car (or you) and it falls down the results can be disastrous.

- can you store an ebike off-the-floor on a hook

Lifting an ebike onto a hook mounted high on the wall, with the back wheel off the floor, is possible but ebikes are very heavy. You need to be careful that you don’t hurt your back when lifting the bike and while trying to hook the front wheel. You also need to be 100% confident that the hook itself  is up to the job and that you have fixed it to the wall properly, otherwise it could come crashing down. 

A better solution for heavy ebikes (or any heavy bike like a downhill bike) is described below.

- can you store an ebike vertically (but not hanging)

You can store an ebike so that it is held vertically against a wall but it is not hanging. To do this the rear wheel stays on the ground at all times (so you never lift the bike) and it is prevented from falling over backwards by a hook in the wall. It also fits via one very heavy duty fixing to make sure it holds the bike against the wall.

How to store an ebike on a wall hook without lifting:

 

How to store an ebike vertically with the back wheel on the floor, using a puckipuppy bike hook or bike rack

- wheel the bike forwards up to the wall (in line with the hook)

- hold both brakes and take two steps backwards (the bike will very easily rise up onto the back wheel)

- release the brakes and roll the bike forwards on its back wheel (till both wheels hit the wall)

- hook the front wheel (the bike will tilt backwards slightly but will be firmly held in place)

This will only work with some bikes hooks where the hook is angled and will easily fit between the spokes.

Is it OK to hang an ebike by the wheel?

Hanging any bike by the front wheel is fine. However, because ebikes are so heavy they are hard to lift so we recommend storing it vertically with the rear wheel on the ground, as described above. It will not damage the wheel or any other part of the bike. It’s actually better to store bikes with front suspension forks like this as it keeps the seals lubricated and stops them drying out. Hydraulic brakes, that have air in the system, may be spongy after storing vertically but this can be solved by pulling the levers a few times or by bleeding the brakes (a better solution).

How to store an Ebike in a garage

You can store an ebike in a garage flat on the floor or vertically on the wall with the rear wheel still on the ground. Storing the ebike(s) vertically will save floor space and make the ebikes easier to get out and put away.

If you have a couple or several several bikes then 3 or more ebikes can be mounted on a wall bike rack. Both of these can be mounted so that the rear wheels do not leave the ground and the ebikes do not have to be lifted at all.

 

puckipuppy bike rack showing road, mtb and an ebike all mounted on a rack with the back wheels on the ground.

In order for the back wheels to be on the ground the hook (or rail, if it’s a wall rack) should be mounted at the point the front wheel of the ebike touches the wall. The ebike hook(s) need to be angled and easily fit between the spokes.

Fixing things to a garage wall is a relatively simple process. Here are some steps to follow:

Choose the right location: Before you start fixing anything to your garage wall, make sure you choose the right location. Bear in mind the height you need to fix a hook or rack (typically around 1700mm) and the width of the handle bars. This may mean you need up to 800mm width per bike. With our hooks you can angle the front wheel and handlebars to avoid them catching.

Consider the weight of the item you want to fix to the wall, and ensure the wall is strong enough to support it. If in doubt, consult a professional. The fixings we supply are suitable for any solid wall (brick/block/concrete) or wooden wall (battens in a shed or behind plasterboard).

Choose the right tools: You will need a tape measure, spirit level (for racks), an electric drill, 8mm or 5mm drill bits, hammer and vacuum cleaner. We supply heavy duty wall fixings and wall plugs for hooks and wall racks.

Mark the location: Once you have chosen the right location, mark the location where you want to fix your item. Use a pencil to mark the position of the holes you will be drilling. You need to drill 1 hole for a single hook and 3 holes for a 1 meter long rail for up to 5 bikes.

Drill the holes: Use a drill bit that matches the size of your wall plug to drill the holes in the wall. Make sure the holes are deep enough for the wall plug and bolt.

Insert wall plugs: hammer the wall plugs into the holes. Make sure they are flush with the wall.

Fix the item to the wall: Hold the item against the wall and insert the screws through the item and into the wall plugs. Tighten the screws with the Allen key we supply (not a power tool).

Check the item is secure: Once you have fixed the item to the wall, check that it is secure and won't come loose.

These steps can be used for fixing a variety of items to a garage wall, such as shelving, tool racks, or bike mounts. It's important to choose the right location and ensure that the wall is strong enough to support the weight of the item you want to fix.

Can you store an ebike in a shed?

An ebike can be stored in a shed providing it is dry and you follow some simple steps to keep the battery in tip-top condition. During cold weather the battery should be removed from the bike and stored at 60-70% capacity somewhere warm.

Fixing a hooks or wall mounted rack for ebikes in a shed is similar to mounting in a garage except you will be drilling and mounting to a wooden frame.

Single bike hooks can be mounted to the vertical uprights that make up the shed structure. Bike racks should be mounted to 2”x2” battens fixed horizontally between the uprights.

Care should be taken to make sure holes and mounting screws do not puncture the outside walls of the shed.

Fixing things to a wooden shed wall is similar to fixing things to a garage wall. Here are some steps to follow:

Choose the right location: Before you start fixing anything to your wooden shed wall, make sure you choose the right location. Consider the weight of the item you want to fix to the wall, and ensure the wall is strong enough to support it.

Choose the right tools: You will need a tape measure, spirit level (for racks), an electric drill, 8mm or 5mm drill bits, hammer and vacuum cleaner. We supply heavy duty wall fixings for hooks and wall racks.

Mark the location: Once you have chosen the right location, mark the location where you want to fix your item. Use a pencil to mark the position of the holes you will be drilling.

Drill the holes: Use a drill bit that matches the size of your screw to drill the holes in the wall. Make sure the holes are deep enough to hold the screws, but do not drill through the shed wall!!

Fix the item to the wall: Hold the item against the wall and insert the screws through the item and into the wall. Tighten the screws with the supplied Allen key.

Check the item is secure: Once you have fixed the item to the wall, check that it is secure and won't come loose.

These steps can be used for fixing a variety of items to a wooden shed wall, such as tool racks, shelves, or hooks. It's important to choose the right location and ensure that the wall is strong enough to support the weight of the item you want to fix. If you are unsure about the strength of the wall or the weight of the item, consult a professional.

Can you store an ebike outside?

Any bike can be stored outside but they should at least be covered by a waterproof cover. However, anything stored outside is likely to get damp and this can be a major problem, not just for the chain and other metal parts, but also for the electrics inside an ebike. Ebikes stored outside will be easy pickings for thieves so you should consider security for the bikes as well.

How to store an ebike at home

If you don’t have access to a garage or shed then you can store an ebike inside the house or flat if you have space.

If you have a couple or several several bikes then 3 or more ebikes can be mounted on a wall bike rack. Both of these can be mounted so that the rear wheels do not leave the ground and the ebikes do not have to be lifted at all

What’s the best way to store ebikes at work?

Many companies offer somewhere to store bikes at work. Since there are likely to be several bikes being stored the best way to store them is on one or more wall mounting bike racks. This will save space wherever they are being stored. Ebikes can be stored on a puckipuppy rack without lifting the bike onto a hook. To do this;

- wheel the bike forwards up to the wall (in line with the hook)

- hold both brakes and take two steps backwards (the bike will very easily rise up onto the back wheel)

- release the brakes and roll the bike forwards on its back wheel (till both wheels hit the wall)

- hook the front wheel (the bike will tilt backwards slightly but will be firmly held in place)

Security is likely to be an issue in this situation and being able to lock the bike, or at least the front wheel, to the rack is a big advantage.

If you want to be able to secure your bikes on the rack you can use the loop on the top of the bike hooks on any puckipuppy bike rack. Just feed a cable lock (not supplied) through the loop and the front wheel. For added security use a longer cable and feed it through the frame. For even more security you can drill out the hex head on the fixing screw to make it almost impossible to remove the hook. If the hooks are fitted over the rail fixings, a thief can’t even unscrew the rail. All of this will prevent opportunist theft and is a huge deterrent to even the most determined thief.

Can I store an ebike somewhere cold?

Cold will not affect an ebike itself but it will affect the battery. This should be removed for storage and kept somewhere warm but not too hot.

Cold locations can become damp and this is more of a problem for anything electrical, like ebikes.

How to store and look after an Ebike battery

Storing an ebike battery properly is important to maintain its health and prolong its lifespan. Here are some tips for storing an ebike battery:

- is it OK to leave an ebike battery on the bike

Keep the battery at room temperature: Store the battery at room temperature, between 20°C (68°F) and 25°C (77°F), in a dry place with low humidity. Avoid storing it in extremely hot or cold temperatures, as this can damage the battery. If you are storing an ebike in a shed or unheated garage in the UK you will need to remove the battery most of the year and keep it in the house.

 

- should I keep an ebike battery inside?

Store the battery in a safe location: Store the battery in a safe location, away from direct sunlight, heat sources, and flammable materials. Make sure it is not exposed to moisture or water.

- should I keep an ebike battery fully charged

Charge the battery before storing it: Charge the battery fully before storing it for an extended period. This will help to maintain the health of the battery and prevent it from discharging completely.

- do ebike batteries drain when not in use?

Yes they do over a long period of time. To reduce this effect, remove the battery from the ebike during long-term storage: If you plan to store your ebike for a longer period, such as several months, it's recommended to remove the battery from the ebike and store it separately. This will help to prevent damage to the battery from environmental factors.

Store the battery at a partial state of charge: If you plan to store the battery for several months, it's recommended to store it at a partial state of charge, around 50% to 60%. This will help to prevent the battery from becoming fully discharged, which can damage the cells.

Check the battery periodically: It's a good idea to check the battery periodically during storage to ensure it hasn't discharged completely. If the battery has discharged, recharge it to a partial state of charge.

How to store an Ebike (general tips)

Storing an ebike properly is essential to maintain its performance and longevity. Here are some tips for storing your ebike:

Clean your ebike: Before storing your ebike, it's important to clean it properly. Use a soft cloth and mild detergent to wipe down the frame, wheels, and any other parts that may have accumulated dirt and grime.

Remove the battery: If your ebike has a removable battery, it's recommended to remove it before storage. Make sure to charge it to around 50-60% and store it in a cool, dry place away from direct sunlight.

Check tire pressure: Make sure your tires are inflated to the recommended pressure. This helps prevent flat spots from forming on the tires.

Store in a dry place: It's best to store your ebike in a cool, dry place away from direct sunlight and moisture. If you're storing your ebike outside, consider covering it with a tarp or bike cover.

Check on it periodically: Even if your ebike is in storage, it's a good idea to check on it periodically to make sure everything is still in good working condition.

If you are planning to store an ebike at home in a shed or garage or at work, we hope you found that article useful.

 

How to Assemble

Samoyed

Maintenance Schedule

Warranty Coverage

Warranty Region

Only applicable to United States e-bike purchases from https://puckipuppy.com/ Bikes purchased outside the puckipuppy official website, shall contact their original dealer for after-sale service. All puckipuppy bike owners are entitled to contact the puckipuppy CS Team for troubleshooting service throughout the lifetime of bikes.

Warranty parts will only be shipped within the continental (the lower 48 states) United States.

Warranty Start

puckipuppy warrants the Products for a limited time from the date of delivered of the orginal purchase against defects in materials and workmanship when used normally in accordance with puckipuppy’s published guidelines.

Coverage Components - Electrical parts - 2yrs

Motor, throttle, PAS control panel, controller, wiring harness, front light, rear light, IOT module, sensor, fingerprint module, Findmy module, and charger.


Battery
- up to 300 charging cycles, whichever occurs first
- The batteries are designed to retain up to 75% of their original capacity during that time.

Display
- not included damages due to improper used, and operation.  

Coverage Components - Accessories -1yrs

1-year warranty date of delivered of the orginal purchase.

Coverage Components - Other Essential -1yrs

Suspension forks, stem, handlebar, headset, brakes (excluding brake pads), bottom bracket, crank set, pedals, kickstand, rims, wheel hub, freewheel, cassette, derailleur, and shifter.

Ownership & Duration of Coverage

First Owner(Original Purchaser)

Conditioned & limited 2 yrs

Subsequent Owner (the Second or Later Owner)

Not covered by warranty but can contact CS Team for assistance.

Limitations

Parts that are not Cover - 2yrs

  1. Paint and graphics are not included in this definition.
  2. Suspension forks and suspension parts are not included in the definition of frame or frameset.

Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).

 

  1. Third-party components are not covered by this Warranty.
    1. Such as drivetrain, brakes, or suspension parts
    2. Warranty information for third-party components please visit the manufacturer’s website for more information of these products.
  2. Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product
    1. Bearings
    2. Brake Pads
    3. Chains
    4. Free Hub Bodies
    5. Handlebar Grips
    6. Rubber moving parts
    7. Shifter, brake cables and casings
    8. Spokes
    9. Sprockets
    10. Stripped threads/bolts
    11. Tools
    12. Transmission gears

Improper Assembly, Operation, and Maintaiance

  1. Improper assembly or installation.
  2. Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
  3. Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product.
  4. Corrosion.
  5. The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
  6. For the avoidance of doubt, puckipuppy will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

Shipping Damage

Damage to a Product during shipping is not covered by this Warranty. Notwithstanding such limitation, puckipuppy agrees to replace such damaged Products if you:

 

  1. Notify puckipuppy of damage to a Product in the shipping process within fourteen (14) days of the date of delivered date of the orginal purchase of the Product.
  2. Promptly provide puckipuppy with dated pictures and/or a video of the damaged Product.
  3. Return all original packaging and paperwork included with the Product.
  4. Inspect the Product immediately upon receipt of the Product; or note in clear detail any immediately recognizable damage to the Product on the shipper’s Bill of Lading prior to signing off on the shipment of the Product.
  5. If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, puckipuppy will not be responsible for the replacement of any Products damaged during such shipping method.

Claims Process

Determination

*puckipuppy WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.

 

*In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

 

  1. Contact the puckipuppy Customer Service team via support@puckipuppy.comor  +Cal: (877)755-9956  The customer service team will initially work with you on the problem with your ebike to identify potential simple fixes.
  2. If the customer service team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
  3. After you receive the replacement Covered Component, the cutomer service team will also assist in determining how to replace or install the new Covered Component into your ebike.
  4. You will be responsible for shipping costs associated with returning a Covered Component, unless puckipuppy agrees in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

Transferability:

Subsequent Owner (the Second or Later owner)

For subsequent owner (the second or later owner), 2-year limited warranty will not be transferable from the original owner but the subsequent owners can contact CS Team for assistance.

Disclaimers:

In all events, puckipuppy reserves the right to limit warranty service to the country where the Product was purchased.

 

"TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, puckipuppy HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

 

Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.

 

For questions concerning warranty, contact your Authorized puckipuppy Retailer or puckipuppy. You can find up-to-date contact information for your market at www.puckipuppybike.com."

 

 

 

Tips for Storage

How to store an Ebike

In this article we aim to explain ways you can store an ebike at home in a shed or garage or at work. We will be answering questions like;

  1. Why are ebikes difficult to store?
  2. What are all the ways you can store an ebike?
  3. how to store an ebike on a wall hook:
  4. Is it OK to hang an ebike by the wheel?
  5. How to store an Ebike in a garage?
  6. Can you store an ebike in a shed?
  7. Can you store an ebike outside?
  8. How to store an ebike at home
  9. What’s the best way to store ebikes at work?
  10. Can I store an ebike somewhere cold?
  11. How to store and look after an Ebike battery
  12. How to store an Ebike (general tips)

If you don’t have time to read all this, here is a summary:

Ebikes can be stored on the floor or vertically, with their back wheels on the floor to save space, but should not be lifted onto wall hooks because they are so heavy. For the same reason they should not be hoisted into the ceiling space. Ebikes should be secured in private and public spaces because of their high value. They can be stored in the home in a shed or garage but it should be somewhere dry. The battery should be removed if the bike is not being used for more than a few days, especially in cold weather. 

Why are ebikes difficult to store?

Ebikes can be difficult to store due to their larger size and weight compared to traditional bicycles. The electric components of ebikes, such as the battery and motor, add extra weight and bulk, making them more cumbersome to move and store.

Additionally, ebikes often require more careful maintenance and storage than traditional bicycles due to the sensitive electrical components. Proper storage of the battery is particularly important, as it can be damaged by exposure to extreme temperatures or moisture.

Finally, some types of ebikes, such as those with full suspension or larger tires, may require more space for storage than traditional bikes. This can be a challenge for those with limited storage space or who live in apartments or small homes.

Overall, while ebikes can be more difficult to store than traditional bikes, proper storage and maintenance can help ensure their longevity and performance.

What are all the ways you can store an ebike?

 

This is what most people will do, be it in a garage, shed or outside the pub. It’s fine for short term storage (a few hours or even days) but if you have more than one ebike they are heavy and cumbersome to move to get to the each one. They are also likely to get banged and scratched and may even fall over resulting in some major damage and problems.

- can you store an ebike on a floor rack

A floor rack (like a giant toaster) isn’t a bad idea as it saves you lifting it. However, because the wheels are held in a fixed-width slot, if the wheel is fat (like an MTB wheel) it may not fit in the slot. If the wheel is too narrow the bike will want to fall over. Some ebikes also have large brake rotors and these sometimes catch on the sides of the wheel slots.

- can you store an ebike on a pulley system in the roof

Don’t even think about this option. Ebikes weigh anywhere between 20 and 35 kg so pulling it up into the air will be a real effort. You also need to be sure that the roof structure and the way the pulley system fixes to the beams is up to the job. If it’s above a car (or you) and it falls down the results can be disastrous.

- can you store an ebike off-the-floor on a hook

Lifting an ebike onto a hook mounted high on the wall, with the back wheel off the floor, is possible but ebikes are very heavy. You need to be careful that you don’t hurt your back when lifting the bike and while trying to hook the front wheel. You also need to be 100% confident that the hook itself  is up to the job and that you have fixed it to the wall properly, otherwise it could come crashing down. 

A better solution for heavy ebikes (or any heavy bike like a downhill bike) is described below.

- can you store an ebike vertically (but not hanging)

You can store an ebike so that it is held vertically against a wall but it is not hanging. To do this the rear wheel stays on the ground at all times (so you never lift the bike) and it is prevented from falling over backwards by a hook in the wall. It also fits via one very heavy duty fixing to make sure it holds the bike against the wall.

How to store an ebike on a wall hook without lifting:

 

How to store an ebike vertically with the back wheel on the floor, using a puckipuppy bike hook or bike rack

- wheel the bike forwards up to the wall (in line with the hook)

- hold both brakes and take two steps backwards (the bike will very easily rise up onto the back wheel)

- release the brakes and roll the bike forwards on its back wheel (till both wheels hit the wall)

- hook the front wheel (the bike will tilt backwards slightly but will be firmly held in place)

This will only work with some bikes hooks where the hook is angled and will easily fit between the spokes.

Is it OK to hang an ebike by the wheel?

Hanging any bike by the front wheel is fine. However, because ebikes are so heavy they are hard to lift so we recommend storing it vertically with the rear wheel on the ground, as described above. It will not damage the wheel or any other part of the bike. It’s actually better to store bikes with front suspension forks like this as it keeps the seals lubricated and stops them drying out. Hydraulic brakes, that have air in the system, may be spongy after storing vertically but this can be solved by pulling the levers a few times or by bleeding the brakes (a better solution).

How to store an Ebike in a garage

You can store an ebike in a garage flat on the floor or vertically on the wall with the rear wheel still on the ground. Storing the ebike(s) vertically will save floor space and make the ebikes easier to get out and put away.

If you have a couple or several several bikes then 3 or more ebikes can be mounted on a wall bike rack. Both of these can be mounted so that the rear wheels do not leave the ground and the ebikes do not have to be lifted at all.

 

puckipuppy bike rack showing road, mtb and an ebike all mounted on a rack with the back wheels on the ground.

In order for the back wheels to be on the ground the hook (or rail, if it’s a wall rack) should be mounted at the point the front wheel of the ebike touches the wall. The ebike hook(s) need to be angled and easily fit between the spokes.

Fixing things to a garage wall is a relatively simple process. Here are some steps to follow:

Choose the right location: Before you start fixing anything to your garage wall, make sure you choose the right location. Bear in mind the height you need to fix a hook or rack (typically around 1700mm) and the width of the handle bars. This may mean you need up to 800mm width per bike. With our hooks you can angle the front wheel and handlebars to avoid them catching.

Consider the weight of the item you want to fix to the wall, and ensure the wall is strong enough to support it. If in doubt, consult a professional. The fixings we supply are suitable for any solid wall (brick/block/concrete) or wooden wall (battens in a shed or behind plasterboard).

Choose the right tools: You will need a tape measure, spirit level (for racks), an electric drill, 8mm or 5mm drill bits, hammer and vacuum cleaner. We supply heavy duty wall fixings and wall plugs for hooks and wall racks.

Mark the location: Once you have chosen the right location, mark the location where you want to fix your item. Use a pencil to mark the position of the holes you will be drilling. You need to drill 1 hole for a single hook and 3 holes for a 1 meter long rail for up to 5 bikes.

Drill the holes: Use a drill bit that matches the size of your wall plug to drill the holes in the wall. Make sure the holes are deep enough for the wall plug and bolt.

Insert wall plugs: hammer the wall plugs into the holes. Make sure they are flush with the wall.

Fix the item to the wall: Hold the item against the wall and insert the screws through the item and into the wall plugs. Tighten the screws with the Allen key we supply (not a power tool).

Check the item is secure: Once you have fixed the item to the wall, check that it is secure and won't come loose.

These steps can be used for fixing a variety of items to a garage wall, such as shelving, tool racks, or bike mounts. It's important to choose the right location and ensure that the wall is strong enough to support the weight of the item you want to fix.

Can you store an ebike in a shed?

An ebike can be stored in a shed providing it is dry and you follow some simple steps to keep the battery in tip-top condition. During cold weather the battery should be removed from the bike and stored at 60-70% capacity somewhere warm.

Fixing a hooks or wall mounted rack for ebikes in a shed is similar to mounting in a garage except you will be drilling and mounting to a wooden frame.

Single bike hooks can be mounted to the vertical uprights that make up the shed structure. Bike racks should be mounted to 2”x2” battens fixed horizontally between the uprights.

Care should be taken to make sure holes and mounting screws do not puncture the outside walls of the shed.

Fixing things to a wooden shed wall is similar to fixing things to a garage wall. Here are some steps to follow:

Choose the right location: Before you start fixing anything to your wooden shed wall, make sure you choose the right location. Consider the weight of the item you want to fix to the wall, and ensure the wall is strong enough to support it.

Choose the right tools: You will need a tape measure, spirit level (for racks), an electric drill, 8mm or 5mm drill bits, hammer and vacuum cleaner. We supply heavy duty wall fixings for hooks and wall racks.

Mark the location: Once you have chosen the right location, mark the location where you want to fix your item. Use a pencil to mark the position of the holes you will be drilling.

Drill the holes: Use a drill bit that matches the size of your screw to drill the holes in the wall. Make sure the holes are deep enough to hold the screws, but do not drill through the shed wall!!

Fix the item to the wall: Hold the item against the wall and insert the screws through the item and into the wall. Tighten the screws with the supplied Allen key.

Check the item is secure: Once you have fixed the item to the wall, check that it is secure and won't come loose.

These steps can be used for fixing a variety of items to a wooden shed wall, such as tool racks, shelves, or hooks. It's important to choose the right location and ensure that the wall is strong enough to support the weight of the item you want to fix. If you are unsure about the strength of the wall or the weight of the item, consult a professional.

Can you store an ebike outside?

Any bike can be stored outside but they should at least be covered by a waterproof cover. However, anything stored outside is likely to get damp and this can be a major problem, not just for the chain and other metal parts, but also for the electrics inside an ebike. Ebikes stored outside will be easy pickings for thieves so you should consider security for the bikes as well.

How to store an ebike at home

If you don’t have access to a garage or shed then you can store an ebike inside the house or flat if you have space.

If you have a couple or several several bikes then 3 or more ebikes can be mounted on a wall bike rack. Both of these can be mounted so that the rear wheels do not leave the ground and the ebikes do not have to be lifted at all

What’s the best way to store ebikes at work?

Many companies offer somewhere to store bikes at work. Since there are likely to be several bikes being stored the best way to store them is on one or more wall mounting bike racks. This will save space wherever they are being stored. Ebikes can be stored on a puckipuppy rack without lifting the bike onto a hook. To do this;

- wheel the bike forwards up to the wall (in line with the hook)

- hold both brakes and take two steps backwards (the bike will very easily rise up onto the back wheel)

- release the brakes and roll the bike forwards on its back wheel (till both wheels hit the wall)

- hook the front wheel (the bike will tilt backwards slightly but will be firmly held in place)

Security is likely to be an issue in this situation and being able to lock the bike, or at least the front wheel, to the rack is a big advantage.

If you want to be able to secure your bikes on the rack you can use the loop on the top of the bike hooks on any puckipuppy bike rack. Just feed a cable lock (not supplied) through the loop and the front wheel. For added security use a longer cable and feed it through the frame. For even more security you can drill out the hex head on the fixing screw to make it almost impossible to remove the hook. If the hooks are fitted over the rail fixings, a thief can’t even unscrew the rail. All of this will prevent opportunist theft and is a huge deterrent to even the most determined thief.

Can I store an ebike somewhere cold?

Cold will not affect an ebike itself but it will affect the battery. This should be removed for storage and kept somewhere warm but not too hot.

Cold locations can become damp and this is more of a problem for anything electrical, like ebikes.

How to store and look after an Ebike battery

Storing an ebike battery properly is important to maintain its health and prolong its lifespan. Here are some tips for storing an ebike battery:

- is it OK to leave an ebike battery on the bike

Keep the battery at room temperature: Store the battery at room temperature, between 20°C (68°F) and 25°C (77°F), in a dry place with low humidity. Avoid storing it in extremely hot or cold temperatures, as this can damage the battery. If you are storing an ebike in a shed or unheated garage in the UK you will need to remove the battery most of the year and keep it in the house.

 

- should I keep an ebike battery inside?

Store the battery in a safe location: Store the battery in a safe location, away from direct sunlight, heat sources, and flammable materials. Make sure it is not exposed to moisture or water.

- should I keep an ebike battery fully charged

Charge the battery before storing it: Charge the battery fully before storing it for an extended period. This will help to maintain the health of the battery and prevent it from discharging completely.

- do ebike batteries drain when not in use?

Yes they do over a long period of time. To reduce this effect, remove the battery from the ebike during long-term storage: If you plan to store your ebike for a longer period, such as several months, it's recommended to remove the battery from the ebike and store it separately. This will help to prevent damage to the battery from environmental factors.

Store the battery at a partial state of charge: If you plan to store the battery for several months, it's recommended to store it at a partial state of charge, around 50% to 60%. This will help to prevent the battery from becoming fully discharged, which can damage the cells.

Check the battery periodically: It's a good idea to check the battery periodically during storage to ensure it hasn't discharged completely. If the battery has discharged, recharge it to a partial state of charge.

How to store an Ebike (general tips)

Storing an ebike properly is essential to maintain its performance and longevity. Here are some tips for storing your ebike:

Clean your ebike: Before storing your ebike, it's important to clean it properly. Use a soft cloth and mild detergent to wipe down the frame, wheels, and any other parts that may have accumulated dirt and grime.

Remove the battery: If your ebike has a removable battery, it's recommended to remove it before storage. Make sure to charge it to around 50-60% and store it in a cool, dry place away from direct sunlight.

Check tire pressure: Make sure your tires are inflated to the recommended pressure. This helps prevent flat spots from forming on the tires.

Store in a dry place: It's best to store your ebike in a cool, dry place away from direct sunlight and moisture. If you're storing your ebike outside, consider covering it with a tarp or bike cover.

Check on it periodically: Even if your ebike is in storage, it's a good idea to check on it periodically to make sure everything is still in good working condition.

If you are planning to store an ebike at home in a shed or garage or at work, we hope you found that article useful.

 

How to Assemble

Labrador

Maintenance Schedule

Warranty Coverage

Warranty Region

Only applicable to United States e-bike purchases from https://puckipuppy.com/ Bikes purchased outside the puckipuppy official website, shall contact their original dealer for after-sale service. All puckipuppy bike owners are entitled to contact the puckipuppy CS Team for troubleshooting service throughout the lifetime of bikes.

Warranty parts will only be shipped within the continental (the lower 48 states) United States.

Warranty Start

puckipuppy warrants the Products for a limited time from the date of delivered of the orginal purchase against defects in materials and workmanship when used normally in accordance with puckipuppy’s published guidelines.

Coverage Components - Electrical parts - 2yrs

Motor, throttle, PAS control panel, controller, wiring harness, front light, rear light, IOT module, sensor, fingerprint module, Findmy module, and charger.


Battery
- up to 300 charging cycles, whichever occurs first
- The batteries are designed to retain up to 75% of their original capacity during that time.

Display
- not included damages due to improper used, and operation.  

Coverage Components - Accessories -1yrs

1-year warranty date of delivered of the orginal purchase.

Coverage Components - Other Essential -1yrs

Suspension forks, stem, handlebar, headset, brakes (excluding brake pads), bottom bracket, crank set, pedals, kickstand, rims, wheel hub, freewheel, cassette, derailleur, and shifter.

Ownership & Duration of Coverage

First Owner(Original Purchaser)

Conditioned & limited 2 yrs

Subsequent Owner (the Second or Later Owner)

Not covered by warranty but can contact CS Team for assistance.

Limitations

Parts that are not Cover - 2yrs

  1. Paint and graphics are not included in this definition.
  2. Suspension forks and suspension parts are not included in the definition of frame or frameset.

Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).

 

  1. Third-party components are not covered by this Warranty.
    1. Such as drivetrain, brakes, or suspension parts
    2. Warranty information for third-party components please visit the manufacturer’s website for more information of these products.
  2. Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product
    1. Bearings
    2. Brake Pads
    3. Chains
    4. Free Hub Bodies
    5. Handlebar Grips
    6. Rubber moving parts
    7. Shifter, brake cables and casings
    8. Spokes
    9. Sprockets
    10. Stripped threads/bolts
    11. Tools
    12. Transmission gears

Improper Assembly, Operation, and Maintaiance

  1. Improper assembly or installation.
  2. Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
  3. Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product.
  4. Corrosion.
  5. The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
  6. For the avoidance of doubt, puckipuppy will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

Shipping Damage

Damage to a Product during shipping is not covered by this Warranty. Notwithstanding such limitation, puckipuppy agrees to replace such damaged Products if you:

 

  1. Notify puckipuppy of damage to a Product in the shipping process within fourteen (14) days of the date of delivered date of the orginal purchase of the Product.
  2. Promptly provide puckipuppy with dated pictures and/or a video of the damaged Product.
  3. Return all original packaging and paperwork included with the Product.
  4. Inspect the Product immediately upon receipt of the Product; or note in clear detail any immediately recognizable damage to the Product on the shipper’s Bill of Lading prior to signing off on the shipment of the Product.
  5. If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, puckipuppy will not be responsible for the replacement of any Products damaged during such shipping method.

Claims Process

Determination

*puckipuppy WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.

 

*In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

 

  1. Contact the puckipuppy Customer Service team via support@puckipuppy.comor  +Cal: (877)755-9956  The customer service team will initially work with you on the problem with your ebike to identify potential simple fixes.
  2. If the customer service team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
  3. After you receive the replacement Covered Component, the cutomer service team will also assist in determining how to replace or install the new Covered Component into your ebike.
  4. You will be responsible for shipping costs associated with returning a Covered Component, unless puckipuppy agrees in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

Transferability:

Subsequent Owner (the Second or Later owner)

For subsequent owner (the second or later owner), 2-year limited warranty will not be transferable from the original owner but the subsequent owners can contact CS Team for assistance.

Disclaimers:

In all events, puckipuppy reserves the right to limit warranty service to the country where the Product was purchased.

 

"TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, puckipuppy HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

 

Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.

 

For questions concerning warranty, contact your Authorized puckipuppy Retailer or puckipuppy. You can find up-to-date contact information for your market at www.puckipuppybike.com."

 

 

 

Tips for Storage

How to store an Ebike

In this article we aim to explain ways you can store an ebike at home in a shed or garage or at work. We will be answering questions like;

  1. Why are ebikes difficult to store?
  2. What are all the ways you can store an ebike?
  3. how to store an ebike on a wall hook:
  4. Is it OK to hang an ebike by the wheel?
  5. How to store an Ebike in a garage?
  6. Can you store an ebike in a shed?
  7. Can you store an ebike outside?
  8. How to store an ebike at home
  9. What’s the best way to store ebikes at work?
  10. Can I store an ebike somewhere cold?
  11. How to store and look after an Ebike battery
  12. How to store an Ebike (general tips)

If you don’t have time to read all this, here is a summary:

Ebikes can be stored on the floor or vertically, with their back wheels on the floor to save space, but should not be lifted onto wall hooks because they are so heavy. For the same reason they should not be hoisted into the ceiling space. Ebikes should be secured in private and public spaces because of their high value. They can be stored in the home in a shed or garage but it should be somewhere dry. The battery should be removed if the bike is not being used for more than a few days, especially in cold weather. 

Why are ebikes difficult to store?

Ebikes can be difficult to store due to their larger size and weight compared to traditional bicycles. The electric components of ebikes, such as the battery and motor, add extra weight and bulk, making them more cumbersome to move and store.

Additionally, ebikes often require more careful maintenance and storage than traditional bicycles due to the sensitive electrical components. Proper storage of the battery is particularly important, as it can be damaged by exposure to extreme temperatures or moisture.

Finally, some types of ebikes, such as those with full suspension or larger tires, may require more space for storage than traditional bikes. This can be a challenge for those with limited storage space or who live in apartments or small homes.

Overall, while ebikes can be more difficult to store than traditional bikes, proper storage and maintenance can help ensure their longevity and performance.

What are all the ways you can store an ebike?

 

This is what most people will do, be it in a garage, shed or outside the pub. It’s fine for short term storage (a few hours or even days) but if you have more than one ebike they are heavy and cumbersome to move to get to the each one. They are also likely to get banged and scratched and may even fall over resulting in some major damage and problems.

- can you store an ebike on a floor rack

A floor rack (like a giant toaster) isn’t a bad idea as it saves you lifting it. However, because the wheels are held in a fixed-width slot, if the wheel is fat (like an MTB wheel) it may not fit in the slot. If the wheel is too narrow the bike will want to fall over. Some ebikes also have large brake rotors and these sometimes catch on the sides of the wheel slots.

- can you store an ebike on a pulley system in the roof

Don’t even think about this option. Ebikes weigh anywhere between 20 and 35 kg so pulling it up into the air will be a real effort. You also need to be sure that the roof structure and the way the pulley system fixes to the beams is up to the job. If it’s above a car (or you) and it falls down the results can be disastrous.

- can you store an ebike off-the-floor on a hook

Lifting an ebike onto a hook mounted high on the wall, with the back wheel off the floor, is possible but ebikes are very heavy. You need to be careful that you don’t hurt your back when lifting the bike and while trying to hook the front wheel. You also need to be 100% confident that the hook itself  is up to the job and that you have fixed it to the wall properly, otherwise it could come crashing down. 

A better solution for heavy ebikes (or any heavy bike like a downhill bike) is described below.

- can you store an ebike vertically (but not hanging)

You can store an ebike so that it is held vertically against a wall but it is not hanging. To do this the rear wheel stays on the ground at all times (so you never lift the bike) and it is prevented from falling over backwards by a hook in the wall. It also fits via one very heavy duty fixing to make sure it holds the bike against the wall.

How to store an ebike on a wall hook without lifting:

 

How to store an ebike vertically with the back wheel on the floor, using a puckipuppy bike hook or bike rack

- wheel the bike forwards up to the wall (in line with the hook)

- hold both brakes and take two steps backwards (the bike will very easily rise up onto the back wheel)

- release the brakes and roll the bike forwards on its back wheel (till both wheels hit the wall)

- hook the front wheel (the bike will tilt backwards slightly but will be firmly held in place)

This will only work with some bikes hooks where the hook is angled and will easily fit between the spokes.

Is it OK to hang an ebike by the wheel?

Hanging any bike by the front wheel is fine. However, because ebikes are so heavy they are hard to lift so we recommend storing it vertically with the rear wheel on the ground, as described above. It will not damage the wheel or any other part of the bike. It’s actually better to store bikes with front suspension forks like this as it keeps the seals lubricated and stops them drying out. Hydraulic brakes, that have air in the system, may be spongy after storing vertically but this can be solved by pulling the levers a few times or by bleeding the brakes (a better solution).

How to store an Ebike in a garage

You can store an ebike in a garage flat on the floor or vertically on the wall with the rear wheel still on the ground. Storing the ebike(s) vertically will save floor space and make the ebikes easier to get out and put away.

If you have a couple or several several bikes then 3 or more ebikes can be mounted on a wall bike rack. Both of these can be mounted so that the rear wheels do not leave the ground and the ebikes do not have to be lifted at all.

 

puckipuppy bike rack showing road, mtb and an ebike all mounted on a rack with the back wheels on the ground.

In order for the back wheels to be on the ground the hook (or rail, if it’s a wall rack) should be mounted at the point the front wheel of the ebike touches the wall. The ebike hook(s) need to be angled and easily fit between the spokes.

Fixing things to a garage wall is a relatively simple process. Here are some steps to follow:

Choose the right location: Before you start fixing anything to your garage wall, make sure you choose the right location. Bear in mind the height you need to fix a hook or rack (typically around 1700mm) and the width of the handle bars. This may mean you need up to 800mm width per bike. With our hooks you can angle the front wheel and handlebars to avoid them catching.

Consider the weight of the item you want to fix to the wall, and ensure the wall is strong enough to support it. If in doubt, consult a professional. The fixings we supply are suitable for any solid wall (brick/block/concrete) or wooden wall (battens in a shed or behind plasterboard).

Choose the right tools: You will need a tape measure, spirit level (for racks), an electric drill, 8mm or 5mm drill bits, hammer and vacuum cleaner. We supply heavy duty wall fixings and wall plugs for hooks and wall racks.

Mark the location: Once you have chosen the right location, mark the location where you want to fix your item. Use a pencil to mark the position of the holes you will be drilling. You need to drill 1 hole for a single hook and 3 holes for a 1 meter long rail for up to 5 bikes.

Drill the holes: Use a drill bit that matches the size of your wall plug to drill the holes in the wall. Make sure the holes are deep enough for the wall plug and bolt.

Insert wall plugs: hammer the wall plugs into the holes. Make sure they are flush with the wall.

Fix the item to the wall: Hold the item against the wall and insert the screws through the item and into the wall plugs. Tighten the screws with the Allen key we supply (not a power tool).

Check the item is secure: Once you have fixed the item to the wall, check that it is secure and won't come loose.

These steps can be used for fixing a variety of items to a garage wall, such as shelving, tool racks, or bike mounts. It's important to choose the right location and ensure that the wall is strong enough to support the weight of the item you want to fix.

Can you store an ebike in a shed?

An ebike can be stored in a shed providing it is dry and you follow some simple steps to keep the battery in tip-top condition. During cold weather the battery should be removed from the bike and stored at 60-70% capacity somewhere warm.

Fixing a hooks or wall mounted rack for ebikes in a shed is similar to mounting in a garage except you will be drilling and mounting to a wooden frame.

Single bike hooks can be mounted to the vertical uprights that make up the shed structure. Bike racks should be mounted to 2”x2” battens fixed horizontally between the uprights.

Care should be taken to make sure holes and mounting screws do not puncture the outside walls of the shed.

Fixing things to a wooden shed wall is similar to fixing things to a garage wall. Here are some steps to follow:

Choose the right location: Before you start fixing anything to your wooden shed wall, make sure you choose the right location. Consider the weight of the item you want to fix to the wall, and ensure the wall is strong enough to support it.

Choose the right tools: You will need a tape measure, spirit level (for racks), an electric drill, 8mm or 5mm drill bits, hammer and vacuum cleaner. We supply heavy duty wall fixings for hooks and wall racks.

Mark the location: Once you have chosen the right location, mark the location where you want to fix your item. Use a pencil to mark the position of the holes you will be drilling.

Drill the holes: Use a drill bit that matches the size of your screw to drill the holes in the wall. Make sure the holes are deep enough to hold the screws, but do not drill through the shed wall!!

Fix the item to the wall: Hold the item against the wall and insert the screws through the item and into the wall. Tighten the screws with the supplied Allen key.

Check the item is secure: Once you have fixed the item to the wall, check that it is secure and won't come loose.

These steps can be used for fixing a variety of items to a wooden shed wall, such as tool racks, shelves, or hooks. It's important to choose the right location and ensure that the wall is strong enough to support the weight of the item you want to fix. If you are unsure about the strength of the wall or the weight of the item, consult a professional.

Can you store an ebike outside?

Any bike can be stored outside but they should at least be covered by a waterproof cover. However, anything stored outside is likely to get damp and this can be a major problem, not just for the chain and other metal parts, but also for the electrics inside an ebike. Ebikes stored outside will be easy pickings for thieves so you should consider security for the bikes as well.

How to store an ebike at home

If you don’t have access to a garage or shed then you can store an ebike inside the house or flat if you have space.

If you have a couple or several several bikes then 3 or more ebikes can be mounted on a wall bike rack. Both of these can be mounted so that the rear wheels do not leave the ground and the ebikes do not have to be lifted at all

What’s the best way to store ebikes at work?

Many companies offer somewhere to store bikes at work. Since there are likely to be several bikes being stored the best way to store them is on one or more wall mounting bike racks. This will save space wherever they are being stored. Ebikes can be stored on a puckipuppy rack without lifting the bike onto a hook. To do this;

- wheel the bike forwards up to the wall (in line with the hook)

- hold both brakes and take two steps backwards (the bike will very easily rise up onto the back wheel)

- release the brakes and roll the bike forwards on its back wheel (till both wheels hit the wall)

- hook the front wheel (the bike will tilt backwards slightly but will be firmly held in place)

Security is likely to be an issue in this situation and being able to lock the bike, or at least the front wheel, to the rack is a big advantage.

If you want to be able to secure your bikes on the rack you can use the loop on the top of the bike hooks on any puckipuppy bike rack. Just feed a cable lock (not supplied) through the loop and the front wheel. For added security use a longer cable and feed it through the frame. For even more security you can drill out the hex head on the fixing screw to make it almost impossible to remove the hook. If the hooks are fitted over the rail fixings, a thief can’t even unscrew the rail. All of this will prevent opportunist theft and is a huge deterrent to even the most determined thief.

Can I store an ebike somewhere cold?

Cold will not affect an ebike itself but it will affect the battery. This should be removed for storage and kept somewhere warm but not too hot.

Cold locations can become damp and this is more of a problem for anything electrical, like ebikes.

How to store and look after an Ebike battery

Storing an ebike battery properly is important to maintain its health and prolong its lifespan. Here are some tips for storing an ebike battery:

- is it OK to leave an ebike battery on the bike

Keep the battery at room temperature: Store the battery at room temperature, between 20°C (68°F) and 25°C (77°F), in a dry place with low humidity. Avoid storing it in extremely hot or cold temperatures, as this can damage the battery. If you are storing an ebike in a shed or unheated garage in the UK you will need to remove the battery most of the year and keep it in the house.

 

- should I keep an ebike battery inside?

Store the battery in a safe location: Store the battery in a safe location, away from direct sunlight, heat sources, and flammable materials. Make sure it is not exposed to moisture or water.

- should I keep an ebike battery fully charged

Charge the battery before storing it: Charge the battery fully before storing it for an extended period. This will help to maintain the health of the battery and prevent it from discharging completely.

- do ebike batteries drain when not in use?

Yes they do over a long period of time. To reduce this effect, remove the battery from the ebike during long-term storage: If you plan to store your ebike for a longer period, such as several months, it's recommended to remove the battery from the ebike and store it separately. This will help to prevent damage to the battery from environmental factors.

Store the battery at a partial state of charge: If you plan to store the battery for several months, it's recommended to store it at a partial state of charge, around 50% to 60%. This will help to prevent the battery from becoming fully discharged, which can damage the cells.

Check the battery periodically: It's a good idea to check the battery periodically during storage to ensure it hasn't discharged completely. If the battery has discharged, recharge it to a partial state of charge.

How to store an Ebike (general tips)

Storing an ebike properly is essential to maintain its performance and longevity. Here are some tips for storing your ebike:

Clean your ebike: Before storing your ebike, it's important to clean it properly. Use a soft cloth and mild detergent to wipe down the frame, wheels, and any other parts that may have accumulated dirt and grime.

Remove the battery: If your ebike has a removable battery, it's recommended to remove it before storage. Make sure to charge it to around 50-60% and store it in a cool, dry place away from direct sunlight.

Check tire pressure: Make sure your tires are inflated to the recommended pressure. This helps prevent flat spots from forming on the tires.

Store in a dry place: It's best to store your ebike in a cool, dry place away from direct sunlight and moisture. If you're storing your ebike outside, consider covering it with a tarp or bike cover.

Check on it periodically: Even if your ebike is in storage, it's a good idea to check on it periodically to make sure everything is still in good working condition.

If you are planning to store an ebike at home in a shed or garage or at work, we hope you found that article useful.

 

How to Assemble

FAQ

How long will it take for me to receive the electric bike I purchased?
Orders will be processed within 48 hours on business days. Once the order has been shipped, a shipping confirmation email will be sent to your email address. We use FedEx for transportation. Please allow 2-7 business days for the shipment to reach your specified location. Pre-order orders will have the estimated shipping date indicated on the product page. Any delivery dates provided by PUCKIPUPPY are estimated dates.
How can I track my order?
You can click on "Track" to view your order status.
What is the most suitable electric bike for me?
You can read the electric bike buying guide or use the model comparison to choose the one that is most suitable for you.

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What to look out for when buying an E-Bike?
At Puckipuppy, we understand the importance of making an informed decision when purchasing an E-Bike.In this blog post, we will guide you through the purchase considerations of E-Bike to make the right purchase.

Benefits of E-Bikes:

E-Bikes have revolutionized the cycling industry, offering a range of highlights that have captivated riders worldwide.Let’s start by looking at the overall advantages of E-Bikes.
  1. Enhanced Riding Experience: E-Bikes provide electric assistance, making uphill climbs and long distances more manageable, allowing riders to enjoy their journey with ease.
  2. Eco-Friendly Transportation: E-bikes are a sustainable mode of transportation as they produce zero emissions and reduce your carbon footprint.
  3. Health and Fitness: Riding an E-bike can promote cardiovascular health, flex your brain, and exercise your joints throughout the body.
  4. Convenience: E-Bikes provide a more convenient transportation method and avoid traffic congestion. Likewise, you no longer have to worry about finding a parking space.

Considerations When Buying an E-Bike:

It’s time to start thinking about how to maximize these benefits.To ensure you make the right choice, consider the following factors before purchasing your E-Bike:
  1. Riding Style and Terrain: Identify your primary riding style and the type of terrain you'll encounter. Are you looking for a commuter bike, a mountain bike for off-road adventures, or a versatile hybrid model?
  2. Motor and Battery: Evaluate the motor specifications, including power output and torque, as well as the battery capacity and range.
  3. Frame Design and Suspension:Depending on your riding preference, you can consider factors such as frame material, geometry, and suspension type (full suspension or hardtail).
  4. Components and Accessories:Pay attention to components such as brakes, gears, and tires.Additionally, assess the availability of accessories and compatibility with add-ons like racks, fenders.
  5. Weight Capacity: Ensure that the E-Bike can support your weight comfortably and consider any additional weight you may carry, such as backpacks or cargo.
  6. Riding Comfort:Evaluate comfort, including factors such as seat comfort, handlebar position and overall ergonomics.
  7. Price and Budget: Set a budget for your E-Bike purchase and compare different models to find the best value for your money.

Expert Tips

Here are some additional expert tips to ensure a successful E-Bike purchase:
  1. Seek Professional Advice:You can consult professional customer service, watch reviews from professional bloggers, or refer to suggestions from people who have purchased the product to get valuable insights that meet your requirements.
  2. Consider After-Sales Support: Research the manufacturer's reputation, warranty coverage. A brand with reliable after-sales support will provide peace of mind and assistance in case of any issues.
 
Purchasing an E-Bike is an exciting decision.We hope this blog provides you with some valuable information.
Visit our website to explore our extensive collection of high-quality E-Bikes, crafted with precision and innovation.
Choose Puckipuppy for a ride that electrifies your senses and elevates your riding experience. Don't forget to share your journey in our Facebook Community.
Beginner's Guide to Full-Suspension E-Bikes
Welcome to our blog post on full-suspension E-Bikes, also known as softtail E-Bikes, where we will provide a comprehensive guide for beginners. In this guide, we will explain the different styles of full-suspension E-Bikes, discuss their uses, reasons to choose them, and highlight their features. Whether you are considering purchasing a full-suspension E-Bike for commuting, exercise, or recreational purposes, this guide will help you make an informed decision.
 

Styles of Full-Suspension E-Bikes:

Full-suspension E-Bikes come in various styles, each designed for specific purposes. Here are some common styles you can choose from:
  1. Cruiser: Ideal for casual rides around town.
  2. Commuter: Designed with narrow tires and an upright design for fast and comfortable commuting.
  3. Mountain: Suitable for off-road adventures and tackling challenging terrains.
  4. Road: Similar to cruisers but with narrow tires and drop handlebars for faster riding on paved surfaces.

Uses of Full-Suspension E-Bikes:

Full-suspension E-Bikes can be used for a variety of purposes, including:
  1. Commuting: E-Bikes are a great alternative for commuting to work, providing an eco-friendly and efficient mode of transportation.
  2. Exercise: Cycling on an E-Bike can contribute to your weekly aerobic activity, helping you stay fit and active.
  3. Recreation: E-Bikes offer an enjoyable way to spend time outdoors, whether it's riding with loved ones or exploring new places.

Reasons to Choose Full-Suspension E-Bikes:

There are several reasons why full-suspension E-Bikes are a popular choice among riders:
  1. Enhanced Comfort: Full-suspension E-Bikes provide a more comfortable riding experience compared to traditional bikes, thanks to their rear shock and front suspension fork.
  2. Improved Traction and Control: The suspension system helps maintain tire contact with the ground, enhancing traction and control, especially when tackling obstacles, corners, or technical sections.
  3. Better Handling: The balanced suspension system enhances bike handling, allowing riders to maintain better control in various riding conditions, including steep descents, jumps, and tight corners.
  4. Increased Confidence: Full suspension E-Bikes inspire confidence, allowing riders to push their limits and tackle more challenging trails with the assurance of improved stability and control.
  5. Modern Design: Full-suspension E-Bikes boast an elegant and powerful design, encouraging riders to hop on and enjoy the ride. They are available in a range of colors, allowing you to choose the bike that suits your style.

Advantages of Full-Suspension E-Bikes:

Full-suspension E-Bikes offer numerous advantages over traditional bikes:
  1. Increased Comfort: The suspension system absorbs shocks and vibrations, providing a more comfortable ride, especially on rough terrains.
  2. Reduced Effort: The pedal assistance and powerful motor of full-suspension E-Bikes make pedaling easier, allowing riders to travel longer distances without getting exhausted.
  3. Versatility: These bikes are suitable for riders of all ages and physical conditions, making them accessible to a wide range of individuals.
  4. Health Benefits: Regular use of full-suspension E-Bikes can contribute to improved physical health, including increased fitness levels and reduced risk of certain health conditions.
 

What should you pay attention to when starting a softtail E-Bike ride?

  1. Familiarize Yourself with the E-Bike: Take the time to understand the features and components of your full suspension E-Bike.
  2. Safety Gear: Always prioritize safety by wearing the necessary protective gear. This includes a properly fitted helmet, knee and elbow pads, gloves, and sturdy footwear. Dress appropriately for the weather conditions and consider wearing eye protection, especially when riding off-road.
  3. Have Fun and Experiment: Above all, enjoy your E-Bike experience! Take the opportunity to explore new trails, challenge yourself, and have fun.
Full suspension E-Bikes, or softtail E-Bikes, provide an exciting and versatile riding experience. With various styles catering to different terrains and applications, these bikes offer enhanced comfort, improved traction, and better control. Choosing a full suspension E-Bike opens up new possibilities for off-road adventures, mountain biking trails, and even daily commuting. Explore the world of softtail E-Bikes and elevate your riding experience to new heights.
How to Properly Care for Your E-Bike
In this blog post, we will delve into essential E-Bike maintenance techniques, covering tire and battery care, correct cleaning methods, and tips for maintaining crucial components like brakes and chains. By following these expert tips, you can ensure that your E-Bike stays in excellent condition, delivering an exceptional riding experience for years to come.

Tire Care:

  1. Exterior:Regularly inspect your tires for wear and tear, cuts, cracks, or bulges.
  2. Pressure:Maintain the recommended tire pressure, which is usually printed on the sidewall of the tire.
  3. Examine:Use a tire pressure gauge to check the tire pressure and adjust it accordingly.
  4. Safety:If you notice any damage or excessive wear, replace the tire promptly to ensure safe and smooth rides.

Battery Management:

To maximize the lifespan of your E-Bike's battery, follow these guidelines:
  1. Storage: If you won't be using your E-Bike for an extended period, store it with the battery at around 50% charge in a cool, dry place.
  2. Charging: Always use the charger provided by the manufacturer and avoid overcharging the battery. Disconnect the charger once the battery reaches full capacity.
  3. Clean: Regularly clean the battery contacts with a soft cloth to remove any dirt or debris.
  4. Extreme Temperatures: Avoid exposing the battery to extreme temperatures, as it can adversely affect its performance and longevity.

Cleaning Your E-Bike:

Keeping your E-Bike clean not only enhances its appearance but also prevents dirt and grime from affecting its functionality. Follow these steps for a thorough and effective cleaning:
  1. Cleaning Preparation:Before cleaning, turn off your e-bike to prevent any electrical damage.
  2. Pre-cleaning: Before washing, remove any loose dirt or debris using a soft brush or cloth. Pay attention to hard-to-reach areas such as the chain and cassette.
  3. Washing: Use a mild detergent or specially formulated bike cleaner and warm water to clean the frame, wheels, and other components. Avoid using high-pressure water, as it can damage sensitive parts like bearings and electronics.Pay attention to hard-to-clean areas such as the chain, gears, spokes, and brakes, using a soft brush or toothbrush.
  4. Drying: After washing, Dry your E-Bike thoroughly with a clean cloth or towel, ensuring no moisture is left on any electrical parts. Pay extra attention to areas where water may accumulate, such as around the battery compartment and motor.

Maintenance Tips for Essential Components:

  1. Brakes: Regularly inspect and clean the brake pads for debris or wear. Adjust the brake cable tension if necessary. If you notice a decrease in braking performance, consult a professional for brake pad replacement or adjustment.
  2. Chain and Drivetrain: Keep the chain clean and lubricated to ensure smooth shifting and efficient power transfer. Clean the chain regularly with a degreaser and a brush, then apply a suitable chain lubricant. Monitor chain wear and replace it before it becomes excessively worn.
  3. Suspension Fork and Shock: Regularly check for proper sag settings, clean and lubricate stanchions, and adjust air pressure according to your riding style and weight.

Store your E-Bike correctly

Extreme temperatures and high humidity can have detrimental effects on your E-Bike's components. When choosing a storage location, aim for a cool, dry environment. Extreme heat can degrade battery performance, while high humidity can lead to corrosion on metal parts.Ideally, store your E-Bike in a temperature-controlled space or use a bike cover to protect it from direct sunlight and moisture.
 
 
Proper maintenance is essential for maximizing the performance and longevity of your E-Bike. By following these expert tips, you can ensure that your electric ride remains in optimal condition. Remember, regular maintenance not only enhances your riding experience but also extends the lifespan of your E-Bike, allowing you to continue enjoying the thrill of eco-friendly transportation for years to come. Happy riding!
Safety Tips for E-Bike Riding
At Puckipuppy, we prioritize the safety of our riders above all else. We'll share expert insights and essential safety tips for E-Bike riding.Let's dive in!

Preventing Injuries

When it comes to preventing injuries while riding, there are a few key points that need to be explained in detail.
Wear a Helmet Always:
Wearing a properly fitting helmet is key to ensuring safe riding. Choose a helmet designed specifically for riding and that meets safety standards. Helmets should be worn correctly to provide optimal head protection. Helmets greatly reduce the risk of head injury and provide additional protection in the event of an accident.
Follow Traffic Rules:
Obeying traffic rules is an important factor in ensuring safe driving. When sharing the road with motor vehicles, you should follow traffic signals and obey traffic signs and directions. Cyclists should stay with the flow of traffic and signal turns or lane changes when necessary. At the same time, following traffic rules together with other vehicles can help reduce the occurrence of traffic accidents.
Be Visible:
Wear bright and reflective clothing, especially when riding in low-light conditions. Equip your E-Bike with lights, reflectors, and a bell to enhance your visibility to motorists and pedestrians.
Plan your route:
Choosing a safe and well-lit route is an important step in preventing accidents. Try to choose routes with bike lanes or dedicated cycle lanes to keep them separate from motor vehicles. Learn about local regulations regarding e-bike use and restrictions on certain roads or trails.

E-Bike Riding Considerations

Some key points to consider when riding an E-Bike:
Familiarize Yourself with Your E-Bike:
Before hitting the road, thoroughly read the user manual to understand your E-Bike's features, controls, and safety mechanisms.
Start Gradually:
Start with shorter rides and gradually increase distance and intensity to get better suited to E-Bikes.
Be Mindful of Speed:
Adjust your speed based on the road conditions, traffic, and your riding experience. Always maintain a safe and controllable speed.
Brake Responsibly:
Apply the brakes smoothly and evenly, avoiding sudden or excessive braking that can lead to loss of control.

Essential Riding Safety Tips

Maintain Proper Bike Maintenance:
Regularly inspect your E-Bike for any signs of wear or damage. Keep the tires properly inflated, ensure the brakes are functioning well, and lubricate the chain as recommended by the manufacturer.
Stay Alert and Aware:
Keep your attention focused on the road ahead, scanning for potential hazards, pedestrians, and other vehicles. Avoid distractions such as using mobile devices while riding.
Be Cautious of Weather Conditions:
Adjust your riding plans based on weather conditions. Rain, snow, or strong winds can affect your visibility and bike control. Dress accordingly and consider postponing your ride if conditions are unfavorable.
Warm-up activities:
Before you start riding an e-bike, warming up can help prepare your body, prevent injuries, and improve your riding performance. Warm-ups can include some easy aerobic exercise, such as brisk walking or jogging, to increase your heart rate and blood circulation.
Additionally, perform some joint mobilization and stretching exercises to relax your muscles and increase joint flexibility. Warm-ups usually last 10 to 15 minutes and can be tailored to individual needs.
Stay hydrated:
It is very important to maintain good hydration while riding an e-bike. When you ride, you lose a lot of water through sweat, so maintaining a hydration balance is crucial to maintaining body function and cycling performance.
Make sure you are well hydrated before riding and drink water or other suitable beverages at regular intervals during the ride. Depending on the intensity of your ride and the temperature, you may need to drink some fluids every 15 to 30 minutes. Avoid excessive dehydration, which can lead to fatigue, muscle cramps and other health problems.
 
By following these essential safety tips, you can enjoy the exhilarating experience of E-Bike riding while minimizing the risk of accidents or injuries.
Remember, safety is paramount and makes every E-Bike adventure an unforgettable experience. Happy and safe riding from the Puckipuppy team!
A Comprehensive Guide To U.S. E-Bike Laws And Regulations
As the popularity of E-Bikes continues to rise, more and more riders want to own an E-Bike. Before officially starting your E-Bike riding life, it is very important to understand the legal environment for the use of E-Bikes in the United States.
In this blog post, we’ll provide you with a comprehensive guide to U.S. E-Bikes laws and regulations. By familiarizing yourself with these regulations, you can ride with confidence on the road while enjoying the fun of your E-Bike.

Understanding E-Bike Regulations:

E-Bikes in the United States are regulated by the Consumer Product Safety Commission (CPSC). Here are the key regulations you need to know:
  • Classification:
E-Bikes are classified into different types based on power and speed capabilities. The three main classes recognized in the United States are Class 1, Class 2, and Class 3. Each class has specific speed limits and requirements.
  • Maximum Speed and Power:
The federal law defines an E-Bike as a bicycle with a motor that provides assistance up to a maximum speed of 20 mph. The motor's power should not exceed 750 watts (1 horsepower).
  • Equipment Requirements:
E-Bikes must comply with certain equipment requirements, such as having functioning pedals, front and rear lights at night, and a horn or bell for audible signaling.

Riding E-Bikes on the Road

To ride your E-Bike legally on the road, you should be aware of the following regulations:
  • License Requirements:
While laws vary from state to state as to whether e-bikes require a license, keep in mind that these U.S. states require you to have a license when riding an e-bike: Alabama、Alaska、Connecticut、hawaii、Louisiana、Massachusetts、Missouri、New Jersey、new mexico、north dakota、west virginia、the state of Wisconsin.
  • Registration:
Currently, only a few states, such as Alabama, Alaska, Massachusetts, Missouri, New Mexico, Wisconsin, and North Dakota, require E-Bike registration.
  • Helmet Requirements:
States with strict helmet requirements:
Connecticut: All riders must wear a helmet. The age limit is 15 years and under.
Delaware: Riders under 18 years old must wear a helmet.
Georgia: All riders/passengers must wear a helmet.
Hawaii: Riders under 15 years old must wear a helmet.
Idaho: All riders must wear a helmet.
New York State: All cyclists must wear a helmet. The age limit is 14 years and under.
Ohio: Riders under 16 years old must wear a helmet
Additional detailed requirements can be obtained through your state's transportation department or regulations website. For safety reasons, we always recommend wearing a helmet.
  • Age Limit:
Some states have age restrictions for cyclists, so make sure you meet the local age requirements.
Arkansas: No riders under 10 years old.
Georgia: Riders under 15 years old are not allowed to ride Class 3 E-Bikes.
Hawaii: Bicyclists under 15 years old are prohibited, and these bicyclists are required to wear helmets.
Indiana: Riders under the age of 15 are prohibited from riding Class 3 E-Bikes, and riders under the age of 18 are required to wear a helmet.
Maine: Riders under the age of 16 are prohibited from riding Class 2 and Class 3 E-Bikes. Riders under the age of 16 are required to wear a helmet.
Maryland: Riders under 16 years old are prohibited from riding Class 3 E-Bikes.
Michigan: Riders under the age of 14 are prohibited from riding Class 3 E-Bikes, and riders under the age of 18 are required to wear a helmet.

Tips for Riding E-Bikes Safely

To ensure a safe and enjoyable riding experience, here are some tips to keep in mind:
  1. Observe Traffic Laws: Treat your E-Bike like any other vehicle on the road. Follow traffic signals, yield to pedestrians, and use hand signals when turning.
  2. Be Visible: Use lights and reflectors on your E-Bike, especially when riding at night. Wear bright and reflective clothing to increase your visibility to other road users.
  3. Ride Defensively: Always be aware of your surroundings and anticipate potential hazards. Maintain a safe distance from vehicles and be cautious at intersections.
  4. Regular Maintenance: Keep your E-Bike in good working condition by regularly checking the brakes, tires, and lights. Follow the manufacturer's maintenance guidelines.
 
Please note that specific state requirements may change. Therefore, before purchasing an E-Bike or planning to ride one, check your state's latest regulations and requirements to ensure you understand and comply with them.
We want you to enjoy your E-Bikes to the fullest and always prioritize your safety and the safety of others on the road.

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